Norm Reeves Honda Superstore Cerritos Auto Repair Service

Great oil change service! Big thanks to Mr. Manny Sanchez for the excellent customer care. Fast, honest, and thorough. Highly recommend.

The representatives were not polite or professional nor did the rep disclose the diagnostic fee up front. I had to ask before I unfortunately had to decline some services. People always say, “Don’t take your car to the dealer for maintenance,” and unfortunately this experience solidified that statement. We brought it in for a recall but the lack of quality customer service made for an unpleasant experience. I was mistaken about the recall and when I asked if the warning light was due to the recall, the reps attitude and tone in his answer made me feel like I was stupid. It was as if my service was disrupting their morning. A smile, a warm greeting and causal pleasantries would go a long way when people already seek maintenance elsewhere. Service matters not just repairs. The guy at the drive up wasn’t any better. “Can you move your car over there because we’re busy here.” He could’ve said that a lot more professionally or even offered to move it. This was just unfortunate all around. Hopefully customer service can improve especially when competition is everywhere and dealerships are already known to have higher prices. What’s going to set you apart with returning customers is how you treat them and not solely the prices you charge.

Trevor was friendly, professional, and made the whole process easy from start to finish. He kept me updated on my car throughout the day and clearly explained everything that was completed when I picked it up. I also appreciated that he didn't try to upsell services I didn't need. Overall, it was a great experience, and I'll definitely be requesting Trevor as my service advisor in the future.

I needed to have a recall service completed in order to register the car with the DMV and they got it done in just a few hours. I was also happy to be able to have the proper service done in that same timeframe! Manny kept me apprised of the timeline and the cost

Great service.

Si mi servicio estuvo excelente Leo fue de mucha ayuda el día de hoy

Simply the best.

Very good and professional

Everyone was extremely kind and extremely helpful! I would definitely come back if I needed anything

The fact that I was there a half hour earlier and was done by 11 am work for me, and was able too get to work on time. That I appreciate. Thank you

Ok

Robert was friendly, knowledgeable, and very helpful throughout my visit. They assisted with my car’s maintenance needs and took the time to explain the condition of my tires, offering useful recommendations for care and replacement. Excellent customer service and a great experience overall.

Great service all the time by Trevor. Communication is amazing and always fix the issues .

My tech Thanh Sabatier was amazing and helped me in what i exactly in what i needed shout out to him he the goat.

Friendly and welcoming. Helpful and explain all processes and services of my car. Look forward in having Roberto service my car

Well knowledgeable and very friendly

To me Leo Lazcano is one of your best advisors, I have previously worked with at least 4 other advisors and Leo is the best! I will continue working with Leo for as long as he is with Norm Reeves in Cerritos!!!!

Trevor is amazing. He’s knowledgeable and very helpful. He’s also trustworthy which is great in this business. Definitely recommend him to others.

Great and quick experience. Better than I’ve had in the past. Robert Gonzalez was very efficient and nice

Javier is very efficient & professional Did excellent service & advice.