Norm Reeves Honda Superstore Cerritos Auto Repair Service

Good job

Manny was very helpful and honored our warranty right away.

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Technicians should place some type of covering on the cars so they don't get scratches or oil spots etc...

Mr Muchael did a great job Full satisfaction

Always great customer service Joseph has helped me in all my three vehicles that I have all Hondas and has helped my sister as well with her crv.

Thanh Sabatier is the very best service advisor. His communication is always excellent. He always lets me know about my vehicles needs and health

I have always had a great experience having my CRV serviced at this location! And Javier is the best!!! I would never take my car anywhere else! Thank you for taking such good care of your customers!

Let me start by saying I won’t be taking my Honda Civic back to this dealership for service. My daughter took car in for a simple oil change but to my surprise by the time she informed me the additional work she agreed to have done it was too late for me to decline for them to perform work. She was told her car needed to have her brake fluid flushed & replaced. The work was done and three weeks later my daughter called me and informed me something was wrong with the car and her brakes were Very low and had a message on her dash her brake fluid was Low Not to Drive it & take it to her nearest Honda dealer for immediate attention. Had to have car towed to the dealer and I was told by the tow truck driver that my right front tire was leaking brake fluid onto the inside part of the rim. He checked and determined the purge valve (niple) had not been tightened and he was able to hand tight with his hand. Turns out the technician Did Not tighten the Purge Valve and eventually leaked all the brake fluid out. My daughter or myself couldn’t of noticed there was a leak since the leak was in inner part of the rim so it wasn’t until the brake fluid was out that we were able to know of the problem. This is unacceptable and Is something that could have had a very bad outcome had she been driving on the highway and unable to stop the car have an accident. I will no longer be taking my car for service to them and all I can say is I was only offered a $75.00 credit for my next service & what I have to say to that is my Daughter’s safety is much more valuable than your money. Keep it and know I will let my family and friends not to trust their vehicle for repair to you. I’m beyond shocked that no one in your service department bought this issue prior to releasing it for her to drive.

Leo is always very attentive towards my service needs and always goes above and beyond with communicating with me and making sure I’m aware of the status of my vehicle. I always come back to him anytime my car needs service. Thanks Leo!

Dropped off my Pilot at 7 am and it an about an hour and a half. I got a message that it was done. Dropped it off for an oil change and tire rotation. Service was great and so was the customer service.

Than took me in Saturday morning, very attentive and quick.I was in and out in no time.

Javier Peńa is and an excellent vehicle advisor. I will recommend him to my friends. Good job Javier.

My service representative was great! Once I drove home and got out of my vehicle I noticed the inner wall of my left right tire area was not put on correctly (I have pictures). It was sloppy work and my car has a little over 7,000 miles and this should have been checked before it even left the service shop. It was clearly visible. I had to drive back up to the service center to have this fixed. My service provider took charge and was able to get it fixed while I waited and made sure it was done quickly which I appreciated. From my understanding the piece was put on upside down? And not all the bolts were placed on. As a non car mechanic- if this was visible to me the technician knows better and should have never sent this out completed. I had to bring my new car in because the gas lid was broke and wouldn’t open so I couldn’t get gas. Two parts had to be ordered just to fix it. The center is busy but that’s no excuse to send cars to their owners in such a careless way.

Job well done , thank you

Thank you Ruben, my first visit to the service department was welcoming.

great service

He was polite, courteous and professional. All the steps were clear throughout the process and answered all my questions clearly.

At first, I was not satisfied because George didn’t let me know how much I was going pay for doing the job, I went to lobby and wait for my answer. George came and showed me the estimated cost, and also gave a receipt (copy) but he was very nice when he gave the the answer I needed: He did a good job!????

Jonathan provided excellent customer Service