Staff are very helpful..especially to Robert Gonzalez
10/5/2025
Monica G. VERIFIED CUSTOMER
Trevor answered and resolved all of my vehicle’s concerns
10/5/2025
Teresa H. VERIFIED CUSTOMER
Joseph Vargas it was a pleasure with his service and I appreciate it.
Thank You once again Joseph V.
10/5/2025
Bernardo A. VERIFIED CUSTOMER
Thank you for your service and for the suggestions about my car
10/5/2025
Paulyne J. VERIFIED CUSTOMER
Julie was awesome
10/5/2025
Rosa L. VERIFIED CUSTOMER
Excellent service friendly staff
10/5/2025
Toni V. VERIFIED CUSTOMER
Robert is great, very polite and honest. Makes you feel that’s he’s very trustworthy.
10/4/2025
Lynda H. VERIFIED CUSTOMER
I am a senior women and was not treated very well. First time ever at your dealership
10/4/2025
Yetein H. VERIFIED CUSTOMER
Long wait for car to complete service almost 7 hours, longer than promised. Didn’t get notified when my car was ready, not until after I called in twice. After returning to Honda, it was a long wait to pick up car. I was standing there for a long time watching the staff standing around chatting with eachother. My car has 41k mileage but charged for services not necessary such as check valve clearance, replace water pump, alternator belt, etc totaling over $1,500 of parts and service. Worst of all, my AC is not operating cool like it was before I brought the car in.
10/4/2025
Shirley K. VERIFIED CUSTOMER
Job well done
10/4/2025
Julie K. VERIFIED CUSTOMER
Robert was very professional. I enjoyed working with him.
10/4/2025
Wayne W. VERIFIED CUSTOMER
Rob G was very helpful.
Technician fixing wise: after spent over $1,400 today, I was hoping that my car bottom engine splash shield would have been tighten up better easily with a few clips or something.
10/4/2025
Miguel M. VERIFIED CUSTOMER
He really helped me out and got me out fast
10/4/2025
Sonia M. VERIFIED CUSTOMER
Always great service with Ruben Marquez.
10/4/2025
Ali G. VERIFIED CUSTOMER
A12 service was not completed. Oil was changed, but the engine and cabin air filters were not replaced. Advisor said they were OK, but they were not — I had to return, and the filters were then replaced.
10/4/2025
Sanda O. VERIFIED CUSTOMER
Leo has always been very professional and courteous and has always given me amazing customer service. He is one of the reasons why I always recommend people to Norm Reeves Cerritos.
10/4/2025
Mark N. VERIFIED CUSTOMER
Thanh, Anthony, and Mike were all attentive, patient, and thorough. They took time to explain things in detailed, easy-to-understand terms, and kept me informed as to the status of my vehicle. Their service - and the Norm Reeves Superstore - are exceptional!
10/4/2025
Norma M. VERIFIED CUSTOMER
Mr.Ramiro is a very nice gentleman every time I come I ask for him. He is a keeper.
10/4/2025
Joycelyn M. VERIFIED CUSTOMER
Michael was very pleasant to work with.
He answered my questions and concerns regarding my car with knowledge.
10/4/2025
Nicolette M. VERIFIED CUSTOMER
Julie is amazing. I called her the last several times I’ve needed to schedule appointments for work to be done. She is always willing to help, making additional recommendations or clarifying recommendations needed. She responds quickly, and provides updates on when to expect my car to be done. I will continue asking for her assistance as I appreciate all she’s done for me.