I was not updated in a timely manner about when my vehicle would be done or what the issues were. I spent my whole day there just to be told that it would not be done. I do appreciate that a rental was provided. Communication is key.
10/1/2021
Jesus M. VERIFIED CUSTOMER
A this time am completely satisfied with the job and good service.
10/1/2021
Michelle D. VERIFIED CUSTOMER
Good ????
10/1/2021
Phyllis R. VERIFIED CUSTOMER
Great customer service!
10/1/2021
Rebecca W. VERIFIED CUSTOMER
Steve Mendoza was excellent. Unfortunately it took 5 weeks to get the parts. Car seems to be running great
10/1/2021
Jose G. VERIFIED CUSTOMER
I'm so happy for you the customer service team and thanks you so much
10/1/2021
Melissa Mae. VERIFIED CUSTOMER
Everything good thanks
10/1/2021
Claudia B. VERIFIED CUSTOMER
100 percent satisfied with the quick service an the nice customer service with Joseph Vargas appreciate that....
9/30/2021
Jorge L. VERIFIED CUSTOMER
Excellent service!
9/30/2021
Evangelina G. VERIFIED CUSTOMER
He was patient in explaining in a very detailed manner what they were going to do with my car and he also suggested about some features that would help with the safety of my vehicle. Overall he was the best! Should have all consultants like him very helpful. Hopefully I can have all my visits with him from now on.
9/30/2021
Myung K. VERIFIED CUSTOMER
GOD blessed
9/30/2021
Richard V. VERIFIED CUSTOMER
Excellent service
9/30/2021
Liz M. VERIFIED CUSTOMER
The only thing that I was not happy with, was the fact that I had a 10:30 am appointment and my car wasn’t ready until after 2pm
9/30/2021
Glenna C. VERIFIED CUSTOMER
I told Robert that I had not received a coupon for several months. He confirmed my address was correct, but did not advise me to check for coupons online specifically for your location. I found the coupon myself and saved $5.00.
9/30/2021
Louis L. VERIFIED CUSTOMER
Mr Trevor Rodriguez, Service Advisor; have assisted us several times. He is very professional, organized, keeps track of the details necessary to coordinate with his fellow coworkers. We are very satisfied, with his work ethics. He is very knowledgeable.
Mr & Mrs Louie Lopez
09/29/2021
9/30/2021
Lito R. VERIFIED CUSTOMER
This time. We are very satisfied for the service of Honda for fixed and work for my vehicle needs to maintain a good satisfaction of my vehicle. And of course with the help of Manny Sanchez.
9/30/2021
Jeffrey F. VERIFIED CUSTOMER
Sanchez was great but the wait was ridiculous. Three hours for a oil change with an appointment???!!!!
9/30/2021
Sharon A. VERIFIED CUSTOMER
Julie wasn’t very helpful… i kept asking for recommendations and she kept giving me very short answer. Not really answering my questions. Also i got my car the next day i mentioned how i had to go to work and instead of trying to help me
Speed up the process she told me i can go back when i have more time after i had mentioned i chose to go that day because it was the only day off i had. This is the worst experience I’ve had here since 2017 that I’ve been servicing my car. It’s sad because this is the closest location to me but i rather drive further for better customer service and where the employees would actually want to work and get the jobs done. Then i arrive and the employees send me to Julie and she’s not even present ao i had to go to the back trying to find someone to help me and the guys bring me back inside and have another advisor check me out. Worst service ever. Don’t think i will be coming again. Regardless doesn’t seem like Julie wants me as a customer
9/30/2021
Kim H. VERIFIED CUSTOMER
A battery that was installed at Norm Reeves 2 1/2 years ago died. We took it in and they replaced it at no charge.