The staff of Honda were respectful, considerate and knowledgeable! Trevor came in and went over everything in visual detail for me to comprehend. Time was efficient and always on time and slightly early. Thank you Trevor for the Extra care to show me under my hood. Filling in fluids and Perfect customer service shown! Thank you!!
11/7/2021
Danny V. VERIFIED CUSTOMER
Great service from Joseph Vargas!
11/7/2021
Andrew B. VERIFIED CUSTOMER
Bryan is a great service rep. Very friendly and attentive man who answered all of my questions.
11/7/2021
Estrella Z. VERIFIED CUSTOMER
Robert is always very knowledgeable and friendly thank you
11/7/2021
Adela G. VERIFIED CUSTOMER
Good job!
11/7/2021
Lizeth M. VERIFIED CUSTOMER
Deals for returning customers,
11/7/2021
Kriztopher A. VERIFIED CUSTOMER
Great service!
11/7/2021
Neil W. VERIFIED CUSTOMER
Best service make ppl want to come back again.
Great job ????.
11/7/2021
Sierra T. VERIFIED CUSTOMER
Trevor was amazing I will definitely be going back to him in the future.
11/7/2021
Walter R. VERIFIED CUSTOMER
Great customer service from Bryan. Made communication easy.
11/7/2021
Maritza B. VERIFIED CUSTOMER
Thank you!
11/7/2021
Yvonne H. VERIFIED CUSTOMER
Joseph was fabulous…very friendly and super helpful…he’s an 11!
11/7/2021
Vincent G. VERIFIED CUSTOMER
This honda team that assisted me for maintenance of my 2021 honda pilot were fast, efficient, and informative. Shout out to trevor on the moment that i walked in he acted so fast and the technician who helped me ray bustamante was top world class service.. knowledgable answer all of my questions i will definitely come back to this dealership (norm reeves honda cerritos) in the near future and i highly recommend this dealership because of the team they have… thank you ray and trevor… great honda team will give you great mileage from your vehicle thank you again…,
11/7/2021
Beatriz S. VERIFIED CUSTOMER
Very attentive and cordial. Excellent!!
11/7/2021
Wilfredo S. VERIFIED CUSTOMER
After brought for A/C repair the check engine oil indicator comes on and off. I brought it back one Saturday they I need to make an appointment. I came back with an appointment 11/6/2021. They cannot detect the error in the car and did nothing.
11/7/2021
Claudia L. VERIFIED CUSTOMER
Steve Mendoza is great his experience and professionalism
Thank you very much
11/7/2021
Ma Arlyn. VERIFIED CUSTOMER
Mr.Montes was very accomodating and he was clear on the stuff my car needed to get. Thank you!
11/6/2021
Mark J. VERIFIED CUSTOMER
All was good as the service department was busy. However here are a few comments to improve customer satisfaction and loyalty. First, when the service is estimated at 2hrs but it takes 3hrs it would have been nice to receive a text that it was going to take longer. Second, the 28000 mile A1 service on my Clarity FCV should include checking/changing the cabin air filter. And it should not cost $90 extra for a five minute procedure ($30 labor, $60 filter). I ended up buying the filter for the same price, popped the glove box in the parking lot with no tools, and inserted the filter - ????. Last, fake news CNN is on 100% in the waiting room. At least go only 50% CNN and 50% FOX.
11/6/2021
Candice S. VERIFIED CUSTOMER
He was super helpful and an excellent Honda representative! Happy I was able to have him take care of all my needs.