Trevor Rodriguez kept me informed every step of the way. Really went the extra mile to make sure the issue at hand was resolved, and I’m truly grateful! Thanks Trev for your great work and professionalism.
11/6/2021
Nam L. VERIFIED CUSTOMER
Waiting time wasn’t expected ( three hours and the half, just for oil change ) with appointment scheduled ?
11/6/2021
Yunlu L. VERIFIED CUSTOMER
Polite professional very knowledgeable
11/6/2021
Blanca P. VERIFIED CUSTOMER
Very satisfied thank you
11/6/2021
Judy K. VERIFIED CUSTOMER
The oil service was satisfactory but was disappointed that simple car wash was not part of the 1st time complimentary oil service for purchasing the car at this location especially when I heard other dealer locations offer it.
11/6/2021
Mario M. VERIFIED CUSTOMER
Prometen terminar el servicio en un determinado tiempo y cuando uno pregunta que ya paso mucho tiempo del cual ellos prometieron entregar el vehículo la única respuesta que uno recibe es nosotros le avisamos cuando esté listo no tienen un buen customer service
11/6/2021
Usvaldo M. VERIFIED CUSTOMER
I waited about 2 and 1/2 hours for an oil change and I had to pull my car out took too long I don't understand why you guys have appointments if you guys just take anybody in appointments or no appointments the whole point of an appointment is to be serviced on time bad service
11/6/2021
Andrea A. VERIFIED CUSTOMER
I am completely dissatisfied with my 2021 Honda Accord sport. I’ve only had my car for 5 months and have had nothing but problems with it. Upset, disappointed, and angry barely cover how I feel about this entire experience. Ramiro was great, I have nothing but great things to say about the actual service guys, they’ve all been helpful.
11/6/2021
Ridoberto M. VERIFIED CUSTOMER
Service was great, and the Service tech was professional. The wait was rather long & you mo longer offer a ride to the mall. Also the vehicle is not washed like in the past. I understand the Covid-19 situation but when I take my BMW for maintenance it still gets washed. The Dealer is in the LA area. Pls bring the small gestures back. Thank you.
11/6/2021
Horace S. VERIFIED CUSTOMER
Awesome service
11/6/2021
Thi S. VERIFIED CUSTOMER
The experience that I had was amazing. So professional and got me in and out as fast as I imagine. Keep up the amazing work! I’m a loyal Honda customer for life.
11/6/2021
Pauline F. VERIFIED CUSTOMER
If you do not have the new parts to install in the cars to be serviced , Please tell the customer you don’t have all the parts needed before the app time and when parts will be in your business ,or Recommend another Honda dealership to provide necessary service. The engine filter needs to be replaced now in my car. I was told the needed part Maybe delayed a long time. Thank You for a response
11/5/2021
Sandra W. VERIFIED CUSTOMER
Juan is easy to work with and I appreciated his calm demeanor when I became a little uneasy about work that was previous completed on my car but somehow it did not show up in the system. Thank God I kept a copy. Thanks Juan for also going the extra mile to make sure we receiv our cars in a timely manner. Sincerely, Sandra W
11/5/2021
Angelia R. VERIFIED CUSTOMER
Robert was very helpful easy to talked too..Very courteous and respectful with the customers..
11/5/2021
Juch T. VERIFIED CUSTOMER
Very good service
11/5/2021
Yajaira T. VERIFIED CUSTOMER
Awesome job!
11/5/2021
Federico M. VERIFIED CUSTOMER
Took more than 6:30 hours to tell me the problem with the air conditioning I spend all day didn’t went to work because they took their sweet time will look for better service at another dealership
11/5/2021
Benjamin G. VERIFIED CUSTOMER
Ricardo was very professional and listened to my concerns.
11/5/2021
Lynette R. VERIFIED CUSTOMER
We absolutely love Julie she is our service advisor for our family for years, the problem I have is not with Julie it’s with the service managers first of all norm reeves Honda installed the wrong axel on my car which caused the barrings to mess up they changed only one which they should have changed two or both, it is faulty mechanics at it best. At this point I’m not a satisfied customer norm reeves let me down everything should have been offered.