Norm Reeves Honda Superstore Cerritos Auto Repair Service

Trevor is a great advisor!

Ms. Canales was great. She was very professional, approachable, knowledgeable and friendly. Service was easy, nice waiting area & price was very reasonable.

Great service...

Service rep clear stated the wait time and called for the completion of the service at the expected time. Your dealership should improve the turn around time for simple oil change service, especially when customer has made prior appointment. An oil change service should not take 4 hours.

Steve always does the best service for me ! I only trust him now and will always go back to Honda for my service! Thank you soo much again Steve for always helping me out and giving me the best service!

Service rep was not on his desk but another service desk person jumped in and took care of checking out my car quickly.

Very happy

Excellent

You’re diagnosis is not quite accurate…you guys think money grows on trees!

Manny did a great job getting my car completed today instead of tomorrow.

Absolutely satisfied. Joseph Vargas continues to be my go to service advisor for all my needs.

I had to pay $85 for my service evaluation after specifically asking whether you had the part in stock. You don’t and have no idea when that will change. It would have been customer-friendly to just tell me up front. I am getting the work done elsewhere

Julie is awesome!

Its very frustrating to get a low oil pressure notification and having to bring the car back right after being serviced.

He was very pleasant, good customer service

Good customer service.

Very nice guy

Didn’t listen/understand my requests. Wasn’t mindful of my time. Attendants were not courteous and everyone seemed to just barely do their tasks.

Thanh thank you very much for always taking good care of my vehicle! I appreciate your professionalism!

I brought my 2021 Honda Accord Hybrid in for it’s first maintenance (I purchased the Honda Care plan when I bought the vehicle in June 2021). When I picked it up, the paperwork indicated a tire rotation and inflation check to 35 PSI. While driving home, I received a low tire pressure warning from the TPMS. I pulled over to check it with my guage, and all the tires were no higher than 30 PSI. I called the service department and was told I could bring it back. When I did, the advisor who helped me told me that he would inflate the ALL tires to 34 PSI (the sticker in the door indicates optimal PSI AT 33) and do a “hard reset” of the TPMS. When I asked why the TPMS warning came up, he said it wasn’t because of the actual air pressure, but sometimes the rotation can trigger it. I questioned why this wasn’t anticipated in routine maintenance, and he did not have a satisfactory answer. My new car has been running flawlessly since purchase, and it is very disconcerting to find my tires not inflated to the pressure indicated on the paperwork AND get warning lights immediately AFTER bringing it in for maintenance that is supposed to prevent these things from happening at all. It causes me severe doubt on the integrity of the Norm Reeves Honda Cerritos service department, especially considering that I purchased a maintenance plan out of trust in your service.