Norm Reeves Honda Superstore Cerritos Auto Repair Service

It was ok

He's a honest man

Elmo was very polite and professional

Everything went well, thanks.

As always, service is exceptional. He prioritize the service that is really needed and push back on those that can be performed on the next visit. He would always ask if the service is within my budget and then prioritize according to the most important, which needs to be done now. If i have questions or concerns, he explains everything using words that i can esaily understand. He is the reason why i keep bringing all my honda cars (i have 3) to this dealership for service.

Excellent experience

As always customer service with Joseph Vargas and Norm Reeves Honda service personnel is outstanding…

He was very professional and attended to my needs. Thank you for his professionalism

Elm was fantastic He did a excellent job

Thank you

Thank you to Robert Bautista for always helping me with my car. He is very helpful and kind.. he do his job very well.. I absolutely always find him in the Honda every time I need help for my car..

Great service as always!!!

Joseph Vargas was very professional, knowledgeable about the servicing I was seeking, and treated me as a valued customer. He answered all my questions with patience and courtesy. Please pass on my gratitude to him for his helpfulness. I would be very happy to have him as my service advisor whenever I bring in my car in for servicing.

I was extremely satisfied with the costumer service Provide by Robert Bautista. It was a pleasure for me to have him as an advisor today l feel he really care about costumers and he goes out of his way to give us the best costumer service. Thank you Robert:)

Very friendly and great customer service

Mr. Vargas was very nice and he had great customer service.

Thanks Mr. Miguel Canrera for your quick service you render to me. I appreciate your good work. Have great day Sir. And God Blessed.

Hi, When I have 11 an appointment. You guys just take car and leave it in parking lot for 2.5hrs and after take it for repair or service. Why don’t you just give appointment for the time you want to start working on. You don’t value Custmor’s time. Just to change 1 tire it took 4 hours today. My car was outside for 2.5 hours. No one started working on it. In that case you don’t have to do appointment system. I just feel like I come walk in today. Ridiculous service.

Seems like every time I take my vehicles service is terrible, I understand that you have many customers and every one is important but I feel that when I go in for service your team drops the ball with me and sometimes I wish I had the option to take my vehicle to a different dealership for service, that being said, I had a problem with my 2019 CRV and after talking with the service advisor I was under the impression that my vehicle would be ready when it was promised because I took it in at 7:00 am but to my surprise it wasn’t ready, all they had to check was the AC because it was not working I was told that it would be ready by 3:00 pm. To me I think that since I would not be there waiting the car was not checked early and other cars for waiting customers took priority and I was given the runaround and was even told that they wanted to keep the car overnight, I got a little upset because I spent $38 for Uber to go get my car after I had already spent more money when I dropped the car because your dealership did not offer rides!!! I think that the least you can offer is vouchers for Uber, I asked the service advisor for a loaner car and to me he seemed to get upset and said I will go get your car, what a bunch of crap, he didn’t even explained to me what was done to the car or asked me to take it back, this was my second car purchase at Norm Reeves. My next car will probably come out of a different dealership. I will contact Honda to report this… very unhappy ?? customer!!

Ruben was very knowledgeable and helpful. I appreciate his assistance.