12 hours for an oil change. Horrible customer service. Left grease on driver window. Left number with supervisor never got a return call.
2/23/2022
Araceli G. VERIFIED CUSTOMER
The customer service I received on 2/21 was not good at all. Starting from the guy that check me in to the guy that brought my car to me when I was finally done. After spending all day at the dealership...
2/23/2022
Anne S. VERIFIED CUSTOMER
Joseph was very nice and pleasant.
2/23/2022
Patricia W. VERIFIED CUSTOMER
Joseph Vargas is always professional courteous and very precise when explaining the service to your vehicle. Joseph friendly demeanor and kindness makes you appreciate the service you receive at Norm Reeves Honda dealer.
2/23/2022
Merly C. VERIFIED CUSTOMER
I’m very satisfied
2/23/2022
Mael S. VERIFIED CUSTOMER
I am satisfied with the service outstanding. The person who assisted me was beyond respectful and polite
2/23/2022
Brenda M. VERIFIED CUSTOMER
Thank you can’t wait to come back
2/23/2022
Roland C. VERIFIED CUSTOMER
Good service
2/23/2022
Kathlen A. VERIFIED CUSTOMER
Good experience, easy check in and check out
2/23/2022
Henry T. VERIFIED CUSTOMER
Thank you! Amazing and quick service!
2/23/2022
Tykisha A. VERIFIED CUSTOMER
Elmo was professional.
2/23/2022
Stephanie S. VERIFIED CUSTOMER
I had my car serviced yesterday for a recall on the fuel pump and the interior of my car smells like gas. I thought it would dissipate but the smell is still very strong and causing passengers to get a headache. I texted the number I had for the service but received no response yet. Please advise on how to remediate the issue.
2/23/2022
Dora W. VERIFIED CUSTOMER
Absolutely! Manny Sanchez gave me an excellent customer service. I’m always very happy with your dealership.
2/23/2022
Kyo Jin. VERIFIED CUSTOMER
Too expensive for change oil and tire rotation man ......too expensive for everything. So sad seriously I do6want to go back again
2/23/2022
Ana/Douglas C. VERIFIED CUSTOMER
I really appreciate all you guys at norm
Reeves Honda Cerritos
2/23/2022
Brian J. VERIFIED CUSTOMER
Ruben was great! Friendly, informed and made my experince easy. :)
2/22/2022
Jason M. VERIFIED CUSTOMER
Robert did a great job taking care of my service needs for my 2021 Pilot. I’m extremely happy with the service at Norm Reeves Honda. I will definitely come back next time. Thank you!
2/22/2022
Julienne C. VERIFIED CUSTOMER
Michael Barr was great today. He actively listened to all our concerns and went out of his way to answer all of our questions and find out the answers to questions he didn’t already know.
2/22/2022
Rocio F. VERIFIED CUSTOMER
Friendly and efficient service! Thank you Robert! I will make sure to continue taking my vehicle to Norm Reeves Honda for any maintenance service.
2/22/2022
Edward V. VERIFIED CUSTOMER
I was promptly met earlier than my 8:00am Bryan asked me about my concerns and filled out a form. He told me it would take a few hours and would call me on my cell. Within two hours he called and said it was ready for pick up. I asked him a few questions about my car and he took his time and thoughtfully answered all my questions. Although he was busy he still had time for me. A job well done.