Norm Reeves Honda Superstore Cerritos Auto Repair Service

He always does a excellent job at what he does !never fails me great guy.

Staff very professional

Thank you Julie you took care of everything I needed and it was quick

Julie was very professional and very knowledgeable.

Michael is very accommodating! He’s also very knowledgeable with all the services that you guy are offering!!! When he told me that my car needs a routine maintenance other than the regular oil change, I didn’t hesitate to say yes! He’s very friendly too! I’m very satisfied with how he handles our transaction, excellent customer service!

I was never informed of my car being ready. I had to go check for myself if my car was ready after waiting 4 hours in the waiting room. After I got my car and drove home, 2 hours later after I already got my car. I finally received a text saying my car was ready even though I had already picked it up 2 hours before i recieved the text. I also paid for tire rotation but in the receipt, it does not show that a tire rotation was done to my car.

I appreciate high quality customer service, this is why I continue to give Honda Norm Reeves in Cerritos my business. Again, I left very happy thanks to Elmo and the Honda Team. Thank you, Elmo!! : )

Yes, I am completely satisfied with his job.

What he said at the initial conversation is really happened.

I’ve been coming to Norm Reeves for many years for servicing to all my Hondas, yet last two visits were disappointing I feel like the 100% true satisfaction to your customers has really decline. End of last year my customer service tech insure me he had to order a part for my glove compartment repair to this day I’ve never receive a call., text., email. Today took my Honda in for B7 maintenance as he was writing up my invoice I asked if it was possible to have them check my radio cause it keeps breaking in and out and I believe there might be a loose wire he told me they really couldn’t cause it would take many more additional hours so I just said forget it. My appt was 7:30 I check in @ 7:30 was promised my car hour to hour and half I sat and waited as I always do and it was already approaching 10am so I walked up to tech and he was busy doing some paperwork I asked what was the update on my car my car had been done but he claims he was called in to a meeting and that distracted him and cause his delay? Bottom line not sure how much longer I would have sat waiting if I didn’t walk up there. Anyhow once again I just feel you’re customer service has really dropped. Also when I originally called in to make appointment Julie couldn’t locate my name phone number any of my information again, I’ve been a Loyal Norm Reeves Customer many many years! I asked her if I would be receiving confirmation regarding my appt., she said yes I would waited until following day call service and tech Ricardo I believe his name was? Pulled up all my info instantly and he text me my confirmation so needless to say some of your staff may require little more training on different areas. I usually have ALL my Honda needs taken care of there today I decline 2 suggested services Glad I did or else I might still be sitting there.

Thank you so much for always providing my family and I with the BEST SERVICE EVER. Every time we go in for service, you make us feel like family and you guide us with our cars service every step of the way. You explain in full detail all of our concerns and questions and for that we are very thankful. You make Norm Reeves number #1 because without your hard work and dedication, Norm Reeves wouldn’t be the BEST dealership in California. Norm Reeves needs more hard working, dedicated and kind workers like you. In behalf of my family and I, Thank you Mr Miguel Cabrera. We appreciate your service. Sincerely, The De Anda Family

My car was ready within the time frame we were given and the customer service was great

Not too comfortable dealing with Service Advisor. He’s too arrogant, overbearing and thinks that he has every right to reprimand me of somethings I did or failed to to do.Did not appreciate much the treatment received and wont do any business with him again.

I am very satisfied for what they have done to my car today. It was really frustrated on my part because of my AC keeps blowing warm air. But overall they did great especially they have a very helpful employee like Robert. He is vey nice and easy to talked to. Good job Robert. Keep it up!

I appreciated the service I received from Manny. He kept me updated on my service progress. He was knowledgeable, courteous and friendly. First time customer. Will be back Thank You

Keep up the good job

Thanks!

Im diabled and Ruben made sure i got help loading my walker and made sure they drove my care next to me so i could get in

Excellent staff from scheduling, check-in, advisor Trevor follow up and checking out with Christina. Thank you!

After my visit today, I decided to do an internet search on the work performed. Let's just say Norm Reeves will continue to be the dealership for my car service needs. The repair done was within the price range of my research along with being beyond the stated mileage range for such a repair. I continue to be thankful for your honesty. Thank you ????