Norm Reeves Honda Superstore Cerritos Auto Repair Service

Patient answered questions

Amazing service advisor.

Steve Mendoza was very friendly and answered all my questions. Service department worked very efficiently and fast. Great job!

Excellent service

Just want to say my orinal assigned advisor...needs some training in people skills..but I'm grateful tgat my new asingned advisor made me feel great. Joseph my puerto Rican brother he even apologized for the waiting and waiting, his great customer service showed the real quality of Norm Reeves he is going to move up I can see it ..now the other guy..I feel sorry for him he deserves to stay there hopefully he gets help.

My service Advisor (Javier Pena) had left before it was time to pick up my car. I was asked to work with Ricardo to close out. Ricardo hurried through the Sunbit payment plan without any detail. Yes, Javier had already explained it to me, but Ricardo didn’t ask how much I wanted to pay as a down payment. He decided, or by habit charged the minimum. I had planned to pay more, but that wasn’t a big deal. I was told I could call the Sunbit number to make changes. Not a problem. I became upset when I saw my car. I washed my car the day before because I knew I was going to take it in for service. I was upset to see the grease/oil prints and smudges inside and out of the vehicle. I then noticed that my items were relocated to a box, with a few items on the floor. I understood that the service team was working on the AC, but no one mentioned I should remove my items from the center console. I would have gladly done that on my own to ensure the team could work comfortably. Then, when picking up an item from the floor I noticed a few purple wires and one black hanging out near the pedals/ hood release. I turned back to the service area to ask about them. Ricardo wasn’t around so I asked a women. I didn’t get her name, but she was blonde with glasses. She mentioned it to possibly be an alarm system and that the wires are probably not connected because I don’t have the alarm system. She said that’s most likely why they are not plugged in and that they usually get tucked in when not in use. It was just odd because I don’t know anything about cars and there wasn’t a mechanic to confirm about in. She said I could come back to confirm and or have the cords/ alarm removed. On top of everything i’m mostly upset that I found scratches and smudges that were not in my car before. Not huge but noticeable and upsetting that I didn’t do them. I’m upset because everyone tells me that I’m wasting money taking my car to the dealership for services. Keep in mind this AC Evaporator service was 1600. I never listen when people tell me to take my car elsewhere because I hold you (dealerships) to a higher standard. I expect the team to take better care of their vehicles, but I left today feeling like this job was rushed and or forced. I’m not upset with the Advisors. I think more communication could have helped my experiences with them, but the individuals working on my car could have been more gentle. The majority of my money goes to labor and I expect them to treat the car as if it was their own.

Thank you for getting all the work done in a timely manner . Her professional and informative

Very satisfied with Juan

Joseph was extremely helpful. Extremely knowledgeable and supportive.

Pleased with today’s service. Trevor was very helpful and answered all my questions.

Joseph was very attentive and on top of all of my needs from the moment I met him. I’m very satisfied with his service and would recommend him to any guest that wanted a similar experience and the smoothest process when visiting Norm Reeves Honda in Cerritos.

Awesome guy great customer service and very helpful thank you

Trevor is awesome and he’s always reliable .

Fast, easy and great customer service. Great experience. ????

Joseph was patient and very informative. 5/5 service

Hi Joseph ! Your do good , Thank you so much and appreciate . Kim

Thanks for a job well done and a great smile on your face.

You guys are the best You always go above and beyond ?? thank you for the best customer service continue the good work

Excellent!

Joseph Vargas was super friendly excellent customer service