Trevor Rodriguez was courteous and friendly, provided detailed information on future services my car will be needing.
4/16/2022
Hanny G. VERIFIED CUSTOMER
Good job thank you
4/16/2022
Joann O. VERIFIED CUSTOMER
Thank You??
4/16/2022
Sara F. VERIFIED CUSTOMER
Oscar was great.
4/16/2022
Crystal C. VERIFIED CUSTOMER
I received great customer service Michael would schedule my next service with him again
4/16/2022
Crystal L. VERIFIED CUSTOMER
Joseph and Julie are awesome!!!
I would definitely go back there for my next service.
4/16/2022
Paul O. VERIFIED CUSTOMER
Job well done, I appreciate the professionalism
4/16/2022
Tanya M. VERIFIED CUSTOMER
Today’s experience was different from previous ones. I felt like I was being forced to buy more services and as if I was just another sale. What makes me say this is that the representative Elmo, attempted to trick me into buying more services. He tried to say I needed additional services and the one in particular was the urgent need for a new cabin filter. When I went to pick up my car he said my transmission fluid was very dirty, my tires were getting uneven wear, and my cabin filter was super dirty. What caused an issue with me was to begin with I just bought my cabin filter on March 1st at this same dealership and I’m pretty sure I don’t need to change it this fast. I recently got new wheels and tires and I had a alignment check and the worker said very little need for an alignment. The transmission fluid I wouldn’t know until I checked. But just the validity of the additional services needed felt completely deceptive. I have been coming to this dealer since I purchased my vehicle and never had such a odd experience. This experience made me feel like just because I’m a young female I don’t have any knowledge about my vehicle. I would hope to see a little more respect towards customers. Thank you!
4/16/2022
Deborah V. VERIFIED CUSTOMER
I look I forward to the survey!!!! Your people at Cerritos Honda have done a a stellar job! Service and attention to the customer requests and service needs are spot on! Thank You for redeeming my faith in car service by dealers. I am a Happy Customer ????
4/15/2022
Francisco A. VERIFIED CUSTOMER
Excellent job
4/15/2022
Meriam M. VERIFIED CUSTOMER
Gerardo is very professional in dealing / handling my request and he delivered results in a timely manner.
Highly recommended.
4/15/2022
Kimberly G. VERIFIED CUSTOMER
Oscar was extremely knowledgeable and transparent about my needs, costs and recommendations. Thank you very much!
4/15/2022
Medel B. VERIFIED CUSTOMER
Excellent service from Mr Sabatier. He has a very good costumer service.
4/15/2022
Christian B. VERIFIED CUSTOMER
Very good and nice too…!!!
4/15/2022
Sayra M. VERIFIED CUSTOMER
I still can't understand, when the honda sent me a letter in regards my vehicle having a defect on the paint and its been a month and nothing has resolved. The had me waiting for 6hrs and the advisor/manager ni where to be found. I keep asking but they didn't know what to tell me or direct me to someone. I had to filled a case and I'm still waiting... unsatisfied- really need to improve on customer service.
4/15/2022
Pam C. VERIFIED CUSTOMER
Robert was articulate explaining what needed to be done to my car and why. He was helpful and considerate working with my time constraints. Made sure I had the appropriate paperwork in order to register my car. ???? ????