The service technician did not correctly secure my plastics and under covers causing the bottom pieces to scratch and drag, I had to get it fixed while on vacation costing me $100 dollars im very unsattisfied and dissapointed.
4/19/2022
Jayson B. VERIFIED CUSTOMER
Very good service and honest people at service department
4/19/2022
Marlin L. VERIFIED CUSTOMER
Waited over 4 hours for oil change with an appointment !
4/19/2022
Tamara H. VERIFIED CUSTOMER
Waking up to a car that wouldn’t start on a Monday was not a good way to start the week BUT, when I got to the dealer, Elmo was gracious, knowledgeable and highly skilled at making this could-have-been cranky gal very calm and happy. Yay Elmo and Yay Norm Reeves ????????????????
4/19/2022
John G. VERIFIED CUSTOMER
Michael was very friendly and addressed concerns I had with one particular tire. He kept me informed of the vehicle progress and afterwards he explained what was done and what future maintenance my vehicle will need.
I hope I get Michael as my service tech next time!
4/19/2022
Paul A. VERIFIED CUSTOMER
Great customer service
4/19/2022
Diane P. VERIFIED CUSTOMER
Excellent service!!’
4/19/2022
Brandy E. VERIFIED CUSTOMER
Elmo was polite and listened to my concerns. Not.only did he listen but he took care of my issue completely.
4/19/2022
Scott D. VERIFIED CUSTOMER
Oscar Ortega was very helpful!
4/19/2022
Juan M. VERIFIED CUSTOMER
Excellent customer service they return my vehicle very quickly
4/19/2022
Remedios Z. VERIFIED CUSTOMER
I would like to thank Javier Pena my Service Advisor for helping me this morning. He is very nice and helpful. I highly recommend him to everyone need help for service of their cars. Also I would like to thank the techician who took care of my car gor service this morning. I hope that on my next visit those two person are the one who will assist me. I'm so happy for the service they done to my car this morning. God Bless you both.
4/19/2022
Moises D. VERIFIED CUSTOMER
Great experience from drop off to pick up. Knowledgeable about the issue with my car. Thanks to Elmo and the Cerritos team for resolving my problem and getting me back on the road in record time!
4/19/2022
Sisothy T. VERIFIED CUSTOMER
To fix one alarm I had to spent 4 days (4times).
4/18/2022
Thomas R. VERIFIED CUSTOMER
Michael Barr came and discussed other things that had yo be done yo car.Very nice and professional.
4/18/2022
Michael B. VERIFIED CUSTOMER
Excellent service by Michael B
4/18/2022
Jason A. VERIFIED CUSTOMER
Oscar did a great job. He’s a friendly guy and a pro. I would feel comfortable working with him in the future.
4/18/2022
Christine A. VERIFIED CUSTOMER
They were very thorough and quick
4/18/2022
Martha C. VERIFIED CUSTOMER
Thanks Trevor for ALL my question answered. My car is working great. Thanks for the recommendation that I do my oil change there. See you next oil change????