Friendly, responsive and answered all my questions.
9/11/2022
Ruben S. VERIFIED CUSTOMER
I have come to trust the Norm Reeves Honda Superstore in Cerritos with the maintenance of my vehicles. With the assistance of the service advisor, Joseph Vargas, the process for having the maintenance done on my Honda Civic was effortless, stress-free, and quick.
9/11/2022
Alicia A. VERIFIED CUSTOMER
Thanh kept me informed throughout the way. He explained everything well and made sure I understood.
9/11/2022
Richard W. VERIFIED CUSTOMER
????
9/10/2022
Kathleen C. VERIFIED CUSTOMER
Trevor was very helpful and took the time to explain everything- from what could be the problem, to what will probably need to be done to fix it, and then finally how/what was repaired. He had great customer service and hopefully will get him again next time when I come in for service.
9/10/2022
Valeria C. VERIFIED CUSTOMER
Good service
9/10/2022
Curtis C. VERIFIED CUSTOMER
Screwed me without any compassion or offer to help reduce the air conditioner condenser leak replacement. I take warrant expired last month. Car only 3 years old! Just the way it is per service rep. Well
here is the way it is I won’t be back to any Honda dealer. Found a better estimate at half your price with a local auto repair. Adios!
9/10/2022
Elizabeth A. VERIFIED CUSTOMER
Julie is my favorite advisor! This was my second time with her and she took care of my concerns without pushback. I told her my windshield wiper was misaligned and she made sure the technicians checked it out. She’s never been difficult or rude, an absolute pleasure to work with. I’ll be requesting her as my advisor from now on! Thanks for everything Julie!
9/10/2022
Jose P. VERIFIED CUSTOMER
Great job
9/10/2022
Pj D. VERIFIED CUSTOMER
Best service advisor. Thank you
9/10/2022
Martha A. VERIFIED CUSTOMER
He was very kind and explained everything about the service that they will give to my car. He answered all my questions and what I liked the most is that it was done in my language.
9/10/2022
Karen S. VERIFIED CUSTOMER
Thanks Miguel for the excellent service you provided
9/10/2022
Ronald L. VERIFIED CUSTOMER
Asked Trevor about my car car leaking oil(from another shop), he had an answer for me when I picked up the car. Plus the leaking problem was resolved.
9/10/2022
Anne J. VERIFIED CUSTOMER
Joseph was very courteous and accommodating - he answered all of my questions and fully explained the "Found Issues"
9/10/2022
Ismail T. VERIFIED CUSTOMER
Oscar helped me. Even though I was without an appointment, he accepted me and saved me a lot of time. He was very professional and successful. The first adviser I spoke to said they couldn't accept me. But Oscar said the opposite. I was starting to think that I wouldn't be coming to your service anymore. But Oscar completely erased my mind . He is a great Adviser. I hope i can explain my opinion. Sorry for my English.
9/10/2022
Paulina T. VERIFIED CUSTOMER
Thank you to Steve for being on top of things.
9/10/2022
Dianne C. VERIFIED CUSTOMER
The services recommended outside of the oil change are far over priced.The recommended work at my last visit came to the cost of over $200 (including the oil change).I purchased the recommended parts which amounted to $50 and the labor required 15 minutes of my time. Tire rotations are generally $10,mine are done for free.
9/9/2022
Jacob M. VERIFIED CUSTOMER
I was actually assisted by Brian Salas. Was not the first time he has been my representative. As always he provided great service and attended to all my concerns about my vehicle. Sometimes I don’t want to pay the fees that come with my service… but the peace of mind I get after I drive off the lot knowing that my car is 100% ok makes it all worth it.
9/9/2022
Kyle L. VERIFIED CUSTOMER
He listened to my concerns. Also explained the recommended Services. Did not attempt to up-sell any unnecessary services. Was patient with me, when I had left the dealership with the key fob and had to return so they could move my truck.
Honda should have a master fob only for dealerships so that a vehicle can be moved without the owners fob present.
The truck seems to be driving and operating much better now.