My cust svc rep was fine; polite & efficient. However I was disappointed with the scheduling process. My 9:15 appointment became 9:45. The estimated repair time, 1 hr 45 min, became 2 hrs 10 min. Too many customers pushed into this mornings timeframe. Our time is also valuable.
8/12/2020
Michael P. VERIFIED CUSTOMER
I setup an appointment at 10:40 am by 11:46 am I was seating in my car waiting for a rep to take me in. After that they told me my will be ready in 2 hours thing never happened I wait more than 2 hours and watching my car thru the window no one was working on my car for 40 minutes. For my surprise I so the mechanic walking to my car with his lunch bag. So one thing happen he took his lunch and left me waiting until he finished. Seriously!!!
8/11/2020
Cecilia C. VERIFIED CUSTOMER
Always kindly and keep always in advice the requirements about the service of my car.
Thank you for your attention!!
8/11/2020
Eleanor A. VERIFIED CUSTOMER
Great customer service
8/11/2020
Darlene T. VERIFIED CUSTOMER
Very satisfied with your service dept!!!
8/11/2020
TERESA Y. VERIFIED CUSTOMER
My engine light was still on when car returned to me. I can't sit down there another whole day. I want a refund.
8/10/2020
Ernest H. VERIFIED CUSTOMER
Great service very friendly
8/9/2020
BEN V. VERIFIED CUSTOMER
What good is making a appointment for 8 AM for 2 days and not get to my car 3 hours yesterday and 2 hours today and I had to ask about it. I had to go to your dealer twice. When I spoke to the service advisor a couple days prior to let them know that the seat buckle was not working at all. The job was finally completed but why did it have to take so long? It seems like your service dept is short staffed. There were other complaints from other customers of waiting to long.
8/9/2020
Michael B. VERIFIED CUSTOMER
Herman always does a great job. It’s a pleasure to have him as my service advisor.
8/9/2020
Nely K. VERIFIED CUSTOMER
Everything thing was done perfectly and professionally thank you
8/8/2020
Gabriel R. VERIFIED CUSTOMER
Herman is ALWAYS professional and helpful.
8/8/2020
Melvin H. VERIFIED CUSTOMER
Good job
8/8/2020
Paula L. VERIFIED CUSTOMER
Took too long with my car to get a basic oil change. Then had to come back to the dealership and have someone reset my computer system. And there was no shuttle home, and it did not indicate that when I made my service appointment online.
8/8/2020
Christina C. VERIFIED CUSTOMER
Thank you so much everyone was nice and had a good attitude and you it was fast service
Thank you sincerely Christina C
8/8/2020
Joe B. VERIFIED CUSTOMER
I have very good service I have no complaints
8/8/2020
John V. VERIFIED CUSTOMER
Fast service
8/8/2020
Marco A. VERIFIED CUSTOMER
Appreciate the service
8/7/2020
Joseph P. VERIFIED CUSTOMER
I would like to thank the dealership for providing me a rental. With a wife that is sick, there would not been a way to leave my Maxima for two days.
8/7/2020
Maria C. VERIFIED CUSTOMER
Herman Rivas is a great person,extremely happy with my service
8/7/2020
Idella V. VERIFIED CUSTOMER
The mechanic didn't seem to know how to do the wheel alignment, he had 4 people helping him, my car still has a slight shaking in the steering wheel while driving and my steering wheel still isn't straight