I had a very good experience. No complaints at all.
8/25/2020
Garardo V. VERIFIED CUSTOMER
I dropped off my vehicle at 12 pm and at 445pm, 15 minutes before closing, I received a phone call stating the part was not available and that I’d have to come back Thursday. I rushed to the dealership to get my vehicle before they closed because I need it for tomorrow. There were not any apologies and I even received a text messages afterward saying thank you your vehicle is serviced and ready. I will not be coming back to this dealership.
8/25/2020
Lizette A. VERIFIED CUSTOMER
Everything went well
8/24/2020
Jose D. VERIFIED CUSTOMER
Very good you service
8/24/2020
Jesus R. VERIFIED CUSTOMER
Super bien
8/23/2020
JUANITA A. VERIFIED CUSTOMER
Very good service and helpful in answering questions great service thank you
8/23/2020
Guy V. VERIFIED CUSTOMER
It took a week to receive my vehicle with some, not all, repairs completed. But it's understandable that there were a couple of obstacles that myself and Lily had to deal with. However,the main factor, transmission shifter, was replaced and the vehicle works well. Throughout the week, I've dealt with Lily and despite my lack of temperament, Lily remained professional and polite at all times.
8/22/2020
Derryl I. VERIFIED CUSTOMER
Herman provided excellent service. He informed and explained to me what was required for maintenance on my vehicle. The customer service Herman gives definitely exceeded expectations.
8/22/2020
Albert S. VERIFIED CUSTOMER
I appreciate how Nissan went over and beyond to inspect my vehicle to make sure everything was in good condition thank you
8/22/2020
Zahada S. VERIFIED CUSTOMER
Herman and the team at Fontana Nissan took great care of me. As always they provided exceptional customer service.
8/22/2020
Sofia B. VERIFIED CUSTOMER
Thank you so much for completing it in a timely manner. You guys are AWESOME!
8/22/2020
TINA M. VERIFIED CUSTOMER
Herman was very polite, professional and understanding, and clear to me about the work needed so I fully understood the details we discussed. Herman is a great aspect to your company, I would give him a raise because of his professionalism with regard to your company. Thankyou. ****-****-xxxx
8/22/2020
Anthony A. VERIFIED CUSTOMER
The wait time to get up to the service area is ridiculously long line even with people who have appointments, the service people take forever on one car before moving to the next car. Very short staffed
8/22/2020
Gus R. VERIFIED CUSTOMER
It was a great experience. It was easy and safe to drop off the car for service. I thank you, for thinking of safety first.
Thank you,
GR
8/22/2020
Michael L. VERIFIED CUSTOMER
Good job, thank you to Pam in the service department she did what she sed in a timely manner ???????????????????????? thank you!!
8/21/2020
Carlos C. VERIFIED CUSTOMER
No additional feedback needed, job well done as per usual!
8/21/2020
Joann O. VERIFIED CUSTOMER
Lily always provides me with good customer service.
8/21/2020
Gilbert R. VERIFIED CUSTOMER
I reviewed my invoice and it appears that I was double charged for the labor associated with the repair work I had done. I was charged for the labor involved with changing my spark plugs, which involved removing the intake manifold cover and charged this same labor to replacing my gaskets and valve covers. The intake manifold was already off due to the spark plug replacement/charge.?
8/21/2020
Beau C. VERIFIED CUSTOMER
Herman and Robbie did an A+ job with customer service with me. I would love if they could be recognized for their excellent service. I look forward to the survey.
8/21/2020
Becky Q. VERIFIED CUSTOMER
So far the vehicle runs ok. Great customer service by Herman Rivera. He was attentive and listened to all my concerns.