They didn’t washed the truck correctly your detail department it’s shameless !
1/16/2022
Jerry H. VERIFIED CUSTOMER
Pete was outstanding as a service manager. He kept me informed of repair progress and status twice a day as my Escape was in the shop for several days. He used a soft sale approach and not pushing additional repair work. And I appreciate that aspect of his sales approach and why I use Grapevine Ford for my minor and major vehicle repairs. He informed me of needed scheduled service and offered suggestions why with the pros and cons of doing said servicing. Very caring and professional attitude. Grapevine Ford should be very proud of having Pete managing their Service Department.
1/16/2022
Kerri L. VERIFIED CUSTOMER
Pete was awesome. Very professional. Working his tail off from what I can see. I am completely satisfied with all aspects of my experience today.
1/16/2022
Jordy V. VERIFIED CUSTOMER
Chris was awesome. Very thorough and professional. When he said he was going to do something, he did it.
1/16/2022
Joe T. VERIFIED CUSTOMER
Aaron went above and beyond, thank you.
1/16/2022
Vincent S. VERIFIED CUSTOMER
The clear bra that I paid $1600+ for was installed poorly
Near the grill there is uneven cutting along the edges and knife cut into the paint. Called for manager or assistant on 1/15 but no one
Is available
1/15/2022
Donna F. VERIFIED CUSTOMER
thank you scott
1/15/2022
Belen B. VERIFIED CUSTOMER
Jody worked 5* with us!!
1/15/2022
Chad O. VERIFIED CUSTOMER
Joseph was excellent and easy to deal with. Very professional and very helpful!
1/15/2022
Harold H. VERIFIED CUSTOMER
Always great service from Bob.
1/15/2022
ROBERSON T. VERIFIED CUSTOMER
Excellent customer service. Bob deserves a 5 star rating. He delivered the quality of service expected from Lincoln.
1/15/2022
Jason G. VERIFIED CUSTOMER
I had asked that in addition to the work I had done on the transmission, that they look at a broken panel on the front passenger side. This is actually the second discrete attempt to get it looked at with your dealership. The first time I was told to come back because they didn’t have time and the part. So this time I noted it on the online form. Then called in advance so that Jody would either order the part or be ready to have them look at it. When I brought the car she hadn’t looked at the form, so we walked out and I pointed out the panel that needed to be fixed.
Several days later, after hearing nothing on my car’s status I tried calling and again asked about the panel. My car was with the dealership a week and I raised it 5 separate times. By the last day it was clear that she had not asked the mechanics about it until I was to pick it up. So of course it requires another visit which, as someone working 70 plus hours a week, I do not have time for.
I understand missing something once or even twice, but five times?
1/15/2022
Jim T. VERIFIED CUSTOMER
I was satisfied except that I had to bring my car back to have the back up camera fixed. It was not dealt with initiallt.
1/15/2022
Gregory E. VERIFIED CUSTOMER
Courteous service. Having a loaner is a great convenience to have.
1/15/2022
Noreen J. VERIFIED CUSTOMER
He was very nice and delivered the car on time.
1/15/2022
Paul C. VERIFIED CUSTOMER
Great ????
1/15/2022
John C. VERIFIED CUSTOMER
My service advisor Richard Small was very professional and helpful. I will be doing repeat business with your company.
1/15/2022
Valerie H. VERIFIED CUSTOMER
Ronnie Crowe and the service team have taken great care of our cars. This is our oldest with 146,000 miles. Still runs smoothly. Thank you for the good service.
1/15/2022
Thomas S. VERIFIED CUSTOMER
As always Scott Monge my service advisor did a excellent job.