Communication was horrible. Can’t recall the number of phone calls it took to schedule an appointment. Calls diverted to an outside call center could not find the work order. Voicemail messages left with service writers were unanswered. I could not get an update on the service progress; the only way I could find out progress on my repair was to drive to the dealership. When I arrived the writer who took my work order had left for the day, and I was shuffled off to another writer who had no knowledge of the work completed. On an unrelated note the rental department was unable to commit to a reservation up front.
4/7/2022
JOHN R. VERIFIED CUSTOMER
Jacob did an excellent job of getting my Jeep thru in a timely fashion
4/7/2022
Adam F. VERIFIED CUSTOMER
Kyle did an amazing job! Thanks for all your help.
4/7/2022
Vincet P. VERIFIED CUSTOMER
Brad was great
4/7/2022
MARYANN S. VERIFIED CUSTOMER
Professionally knowledgeable, cordial, efficient!
4/7/2022
Zack D. VERIFIED CUSTOMER
Jody did great work and communicated very well
4/7/2022
Seymour S. VERIFIED CUSTOMER
Very good
4/7/2022
Klm Roofing. VERIFIED CUSTOMER
The services was really good. However it should not take two hours to get oil changed and 10,000 mile service. Jiffy lube can do in 20 minutes or the service is free. Need to turn the vehicles quicker.
4/7/2022
Sue H. VERIFIED CUSTOMER
Heath has always been so helpful and professional and I feel he has my best interest in a my car servicing needs.
4/7/2022
David G. VERIFIED CUSTOMER
Alfredo took very good care of me and my truck. I will be back.
4/7/2022
JOHN S. VERIFIED CUSTOMER
Good service…
4/7/2022
Norman B. VERIFIED CUSTOMER
Bob kept me well informed. He brought me my vehicle when driver not available. Job well done
4/7/2022
MIKE D. VERIFIED CUSTOMER
5 stars. Wonderful service
4/7/2022
JOHN H. VERIFIED CUSTOMER
Absolutely fabulous service!
4/7/2022
Shannon B. VERIFIED CUSTOMER
Communication was infrequent and when we were told to expect a call or email, it was never received. However, when there was communication that I had to initiate, all details at the time available were shared.
4/6/2022
Pam W. VERIFIED CUSTOMER
No follow up phone. Evan did not return my phone calls.
4/6/2022
Mike H. VERIFIED CUSTOMER
Fantastic Employee. The best of the best.
4/6/2022
Brian C. VERIFIED CUSTOMER
Daven is the best. Service could not be better. We’ll, unless it was free! ????
4/6/2022
Helena K. VERIFIED CUSTOMER
Scott was super. He really knows the Lexus way to treat a client. I’d give him 10.
4/6/2022
Roger R. VERIFIED CUSTOMER
Don’t lose this guy. This was definitely the best experience I ever had at a Chrysler Jeep dealership. I have owned four Jeep vehicles and a Ram truck. Your entire operation has got a handle on what service is about. Wishing you continued success.
Roger R