She was great! She was one of the most helpful employees I have met at Airpark dodge since I bought my car. She was fast and I felt like she knew what she was doing.
5/30/2019
Raquel P. VERIFIED CUSTOMER
Ya'll are the best!
5/30/2019
EDUARDO L. VERIFIED CUSTOMER
Great service
5/30/2019
Beatriz M. VERIFIED CUSTOMER
Ken provided excellent customer service, couldn’t be happier!
5/30/2019
Ponciano D. VERIFIED CUSTOMER
He really knows what his doing.
5/30/2019
Juan H. VERIFIED CUSTOMER
Jaime was incredibly respectful and kept me alert with everything going on with the car. He also served me rapidly.
5/30/2019
Jeff B. VERIFIED CUSTOMER
Eddie was very professional & kept me updated regarding the repairs.
5/30/2019
CHARLIE A. VERIFIED CUSTOMER
Great customer service! Easy drop off easy pickup.
5/30/2019
Bryan A. VERIFIED CUSTOMER
Easy experience. Honest feedback.
5/30/2019
Melton B. VERIFIED CUSTOMER
Great service representative.Easy going and great to work with. Gets your vehicle in and gets it serviced fast. Very pleased with my interaction with Andrew. He most definitely a great asset for Grapevine Ford. Thanks for a great experience.
5/30/2019
Brian B. VERIFIED CUSTOMER
Andrew was awesome! It was the best service department experience I’ve ever had!
5/30/2019
Nick T. VERIFIED CUSTOMER
Eddie was FANTASTIC help! I was able to come in on my lunch break and get in and out with my rental car in 40 minutes! This was my first time coming to the dealership alone and he was able to guide me through everything I needed to do. I will most definitely ask for him next time I have any issues with my car! This man deserves a raise or something. I will also recommend him to other Ford drivers for their needs as well! Also shout out to Ruthann for helping me with my rental, she was very sweet and very quick!
Only downside was the scheduling. I had spoke with a Tiffany on the phone to schedule my appointment and apparently I wasn’t in the system and neither was my information. Again props to Eddie for helping me even though there was a scheduling error.
THANK YOU EDDIE!!!
5/30/2019
Bill O. VERIFIED CUSTOMER
Eddie was great !! Thank you for your expeditious service !
5/30/2019
Kevin M. VERIFIED CUSTOMER
Issue was not solved. Catalytic converters was replaced, and on way home the check engine light came back on. I was very surprised in the first place that the cat was bad and asked about the sensor. I was told that their is another code for a bad sensor.
5/30/2019
Melvin H. VERIFIED CUSTOMER
Very well done
5/30/2019
David V. VERIFIED CUSTOMER
Aaron stayed late to help me ensure My car could be looked after. Excellent service. We will be back.
5/30/2019
STEPHANIE Q. VERIFIED CUSTOMER
Josh takes customer service to a higher level. I rest knowing that he is just a phone call away to answer my questions or solve a problem. He is trustworthy, professional, and personable. I couldn’t be happier to have Josh as my Service Advisor caring for my vehicle.
5/30/2019
Chris G. VERIFIED CUSTOMER
The oil service reminder wasn't reset, but we figured it out and it was no big deal. We had a great experience as usual. Thank you.
5/30/2019
Scott H. VERIFIED CUSTOMER
Andrew is one of the best in the business. Thanks for your professionalism.
Also thank you Grapevine Ford for my daughter’s $2000 scholarship. We are very appreciative how you support our community.