Berkshire Hathaway Automotive Group

I went for a oil change with the better pack , looked like just my car was sitting there with the oil change, especially when I told the service advisor about my low coolant , there was so much dust you could see if the cap was opened or not and yup, they didn’t even checked my coolant level, I would like to notify also that I just wanted tire rotated, not swapped , now my back tires are in the front and Vice versa. Not happy with the service I received for my mustang.

Robert was great to work with. Took care of my issues quickly and professionally.

The day i picked up the vehicle i took it to my personal mechanic to install a new set of tires. The grease zerks on the tie rods were covered with dirt, obviously they had not been greased during the last several oil changes if ever. There is oil all over the engine compartment, especially the auxillary battery tray, from the oil cooler line replacement. The oil was not from the initial oil cooler line leak, I checked the oil level before driving to dealership the oil was not in battety tray.

Great service

Bob did a wonderful job making sure my car was taken care of. He goes above and beyond in customer service and It was much appreciated.

Very happy & satisfied with the service & help we received @ Ford. Everyone was so helpful & answered all our questions & concerns. thank u, for making experience a success. Alice & James

Jon Kenney always exceeds my expectations.

Great service

Charlie did a great job taking care of all my needs.

Vehicle in for routine service at 40k miles. Had 3 other possible warranty concerns. One was adequately addressed. As for the others: Drivers door makes loud popping noises when opening and closing and pointed this out to service writer when in for routine service. Appears to be the door hinge. Was later told was corrected with “special grease”. Picked up vehicle and no change whatsoever. The so called special grease was silicon spray which I had already tried myself. Technician notes says corrected with “special grease” and “compared against other vehicles”. Upon arrival I checked comparable vehicle with service advisor (including other doors on my car) and none made the noise. Service advisor said would speak to foreman and would call me. Never called me. Now I will need to follow up myself when I have time. Also, 2nd time I have pointed out high pitched HVAC blower motor noise coming from under glove box. It’s highly annoying. Sometimes also chirps. Produced a video of the noise. Appears to be a bad bearing in blower motor. When picking up vehicle was told they did not address. It’s inefficient to have to come back at some point. Lastly, despite taking it in service I noticed this washer fluid reservoir was not filled and received no vehicle inspection report or checklist of any kind. Makes me wonder if they actually changed the oil?

Very bad experience.

Hugo was very helpful to me in many ways, he's an excellent member of your team. ????

Fast friendly service. Worked with my schedule

Pete Roshell is great always takes care of me everytime I go

Excellent service...always good experience with staff and the waiting room.

Jaime is a good worker..

Excellent service.

Great service

Jorge was my service contact. As always, he is a brilliant example of what customer service should look like. He goes above and beyond to meet expectation every time. Shout out to Carl as well. Both guys always make coming to Airpark a great experience.

Thx Hugh