Berkshire Hathaway Automotive Group

Work on my Flex was completed on time, as promised

Mia was very friendly and helpful.

Josh was great - provided rental and had my car done at 12 just like he said. Made sure my blue tooth worked with the replacement they did. Very professional and courteous

Great service

Andrew was ver courteous, shook our children’s hands, held the door for entire family. He was a man of his word with price he quoted and very professional. We are completely satisfied.

It was not Michael who serviced me....Migel Lopez ( not sureof his last sme) was filling in. Migel listened to my concerns and assured me he would have my vehicle taken care of. Then explained the results and what my options might be. I was very impressed with him, his knowledge, customer service and ability to seem interested sincerely in what my concerns might be.

Bridget is awesome and helpful!! Above and beyond of her job.

N/A

Great service! Thanks!!

Very good service. Al was was very nice.

Great customer service with Bob Leininger. He always follows up and keeps me informed as to status of my vehicle.

I was taken care of expediently and courteously.

I was told that the vehicle was going to be washed and the paperwork I signed said that the was was completed but the vehicle was not washed.

Pete was very professional

Appreciated loaner and customer service from all

He was absolutely excellent!

Laura did a great job getting me in quickly and out quickly.

You lost my trust and my business

I would recommend the service area. I would not recommend sales.

Just because I voted YES doesn't mean I was satisfied with the service I received. When I use your EXPRESS SERVICE, that what I expect, EXPRESS SERVICE not to be made to wait over 2.5 hours for a simple oil change/tire rotation, and software update. To add insult to injury, the service advisor, Sheilah Keilman, never once stop by to provide me with an update or explanation as to why it was taking so long. She walked by me serval time but never once stopped by. On top of that when I finally had had enough I stopped by her office looking for answers and was curtly told to "Shut the door, I'm on the phone." I walked out thinking what a jerk, you keep me waiting for this long and when I come looking for answers, those that you should have been providing me all along, your first response is to scold me, REALLY! Miraculously, minutes later my car was ready to go. Ms Keilman, at first blush comes off as a nice engaged employee but given a little time struggles to demonstrate any genuine sense of customer caring. I'd also add that she seems to have difficulty multitasking and keeping her focus on the customer. When she gets behind she seems to get flustered which then leads to frustration which then leads to aggression toward her customers. I highly recommend she be counseled on this matter and that the service manager keep a keen eye out for future occurrences.