Jody McPhail is fantastic, consistently. This is the second time we have needed service from Grapevine Ford and it’s been great, in large part due to Jody’s pleasant and professional attitude, keeping us well-informed along the way. Thanks for taking great care of us!
7/19/2019
Todd S. VERIFIED CUSTOMER
Austin talked with me twice to explain the process. I shared with him how the tire was not repaired last oil change, as was reported. He made sure the nail was removed this time and the tire emptied to be filled with nitrogen. He took care of us as we've experienced the past. Thank you to all.
7/19/2019
Chelsea K. VERIFIED CUSTOMER
She arranged for me to have a rental car. This was incredibly helpful while my vehicle was in the shop for the second time.
7/19/2019
Michael H. VERIFIED CUSTOMER
Excellent service
7/19/2019
Rodney P. VERIFIED CUSTOMER
Pete was super helpful, and still managed to over-deliver on my expectations.
7/19/2019
Donald J. VERIFIED CUSTOMER
Darren always does a great job when I bring in my vehicle.
He is very friendly and always remembers me !
7/19/2019
Charles G. VERIFIED CUSTOMER
Jody, was great giving updates and explaining the issues
7/19/2019
Luke S. VERIFIED CUSTOMER
Very good
7/19/2019
Donnie B. VERIFIED CUSTOMER
Your process of getting the vehicle back to the customer is totally broken ‘it resembles a demolition derby .! Vehicles are moved around like planes on a aircraft carrier. You need to have about 10 parking spaces where the customer can pick up their vehicle. My Escape was in the line for over a hour and 20 minute before I was told it was ready !
7/19/2019
Holly B. VERIFIED CUSTOMER
Your Chevrolet Service was terrible. Utter stupidity to detail a car prior to body shop estimate because the exterior of the car was covered in dust and shop debris. Smeary fingerprints were all over it as well as dried on water spots. There was a pasty substance on the front which had never been wiped off. I requested a refund and received a partial refund. Not all of the requested work was completed.
7/19/2019
Jackie B. VERIFIED CUSTOMER
Pete is always taking care of me and my cars..grapevine Ford has serviced all my vehicle issues.
7/19/2019
Edward P. VERIFIED CUSTOMER
Laura is very thorough. She is an asset to your company. Laura went above her customer service skills. She is very friendly and outgoing. Awesome job.
7/19/2019
Walt W. VERIFIED CUSTOMER
Bob is the the best service person I have ever had at Grapevine and I have
Been a customer for over10 years.
7/19/2019
Darcy P. VERIFIED CUSTOMER
Bob is a true pro! You need more like him
7/19/2019
Dickie T. VERIFIED CUSTOMER
Very good and quick service.Thanks Pete
7/19/2019
Michael P. VERIFIED CUSTOMER
Pete was great as always! Willing to help ever way possible!
7/19/2019
Randall H. VERIFIED CUSTOMER
He did a great job for us .
7/19/2019
Bo R. VERIFIED CUSTOMER
Alls good
7/19/2019
William B. VERIFIED CUSTOMER
Very good and quick service
7/19/2019
Holly D. VERIFIED CUSTOMER
Jodi and everyone that worked on the job did a fabulous job and provided
Excellent customer service.