Berkshire Hathaway Automotive Group

This was my first with Jesse as I used to go with Brad but he unfortunately left midway. I was completely happy with Jesse and he had great customer service

I brought my vehicle in for a scheduled appointment to get the oil changed and the fuel filter changed on my 2017 Duramax. I was informed that Reliable did not have my fuel filter in stock and had to send someone to Republic to pick one up which would take an hour or so. The service was finished on my truck and I left the dealership. I started running north on Kansas Expressway and my truck died on me in the middle of traffic just north of Sunshine. Luckily I was able to get it off the street and parked in a parking lot without incident. I called the dealership and informed them of what happened so they called a tow truck and sent a shuttle to pick me up. After about an hour I was back at the dealership where the service reps provided a loaner vehicle and I went on my way. I was contacted later in the afternoon informing me my truck was fixed. They found a gasket was missed during the fuel filter installation process. I understand mistakes happen but this could have been a bad deal with my truck dying in the middle of traffic. The service reps made the situation the best they could by cleaning all of the diesel fuel that sprayed all over the truck off of it, filling up the fuel tank, and bringing my truck back to Bolivar for me. I appreciate everyone trying to make things right but this was still a big inconvenience.

Fast service

Perfect

Professional and friendly service. I am very pleased with your service.

Very courteous service

Jonathan was wonderful ! Excellent customer service

Chandler was Awesome to work with, courteous, helpful, and professional, he is a great asset to your company… Thank you Chandler

Always great service thanks

Mr. Brian Guillen Service Rep. was truly honorable in provided service support on 11/30/19, early in the morning with a warm smile and welcoming reception which leaves me in confidence for future service. Thank you and Happy Holidays to all Nissan reps like Abraham A. and Anthony H. in sales and finance. Pamela

Great experience and fast service! Thank you!

Thank you Hugh, you always take good care of my aging car

Pete did a great job getting me checked in, he kept me informed at regular intervals while my truck was being serviced, and was very efficient. All in all, a great service experience.

As soon as I got there and explained my problem to Derrick, I felt belittled as he began to tell me I was wrong. I explained again what was going on with my car - an automatic feature wasn’t working (first world problem, I know). And he continued to be condescending and tell me that my car does not have that automatic feature and I need to do it manually. I was in awe the way he kept pushing back. I felt that he took one look at my age and my hair color and was treating me like I was stupid. I’ve had the car for almost 2 years. I would know if I’ve been using an automatic feature this entire time. I finally had to climb into the passenger seat, get onto my touch screen settings, and show him how I had to disable the automatic feature because it was not working right. There was no “my mistake” or “I apologize” he simply said, oh okay. I don’t think I have a code to fix that. And then brought me into his office and showed me some paper of where a code would be. I don’t really care if there is a code or not, I’d like it to be looked at, because it is not working. I left extremely frustrated at the way I had been treated and had no confidence that my car would be fixed, I called and made an appointment at the Chapman Jeep. A few hours later, Derrick called and told me that they found a problem with the automatic windshield wipers, that it’s been happening to multiple cars, and they got it fixed. Again, no apologies for misunderstanding or the low confidence he had in what I was talking about, and it took all of me not to say “I told you so”. I work in the customer service industry and one thing I noticed about Derrick, was that he came in with a negative attitude. Not an attitude of “let’s do everything we can to fix this problem” it was “the customer is wrong and doesn’t know what she’s talking about”. Luckily, I had a great experience with an older gentleman last time I was there, so I’d like to return with oil changes and additional car maintenance, but will not be willing to work with Derrick again.

Great job!

I was completely satisfied with the time it took for the service on my vehicle.

Took car in for noise, they changed the brakes, makes less noise, but still makes a noise when driving. emailed manager about problems below but no response from management. Not sure why I keep coming back. Also problems in the past... The short version- Had an extended warranty- drivers door lock stopped working intermittently but was working when I brought it in. They said film it not working. I did. Showed them, they said it’s working now so we can’t replace it (Why’d you ask me to film it?). Fast forward 2 years and it stops working completely. bring it in, we don’t have the part but we’ll order the part (I paid for the part when it was ordered). I bring it back, leave it there for 3 hours and they call- it’s the wrong door! Stupid mistake (why’d it take 3 hrs to figure that out it was the wrong side??). I Pay for an Uber back and get my car (now I’m out actually money bc of your mistake). we’ll order the correct part they say AND call when it’s in. No call. I bring it back again a month later and go straight to parts to see if the part is there. They say there is a problem, manager comes and talks to me- says I need to pay for it, showed him my receipt that I already paid for it- he ask me where the wrong door part is- how would I know?? After 30 minutes of discussion- he gives me the part. I leave the car again, walk to the dr come back, wait 2 hrs, they say the car is ready- show me the lock- it doesn’t work (I’ve wasted about 4 hrs of my time). seriously- the mechanic replaced the lock but didn’t ensure it actually worked??? they take the car to the back again, another 30 minutes pass- They say it’s not the lock- it’s the actuator? That’s almost $500 plus labor. So, I’ve brought the car in twice- for nothing! Paid for ubers to get back up there for nothing- hours wasted. Why didn’t the mechanic know it was the actuator before ordering 2 wrong parts and wasting everyone’s time. So, the car has been there three times to have the lock fixed and it still doesn’t work. Now, I need to pay over $500 to get a working lock. I’ve lost all faith in your mechanics and dealership. The amount of negotiations it took between departments to get the part I paid for then get a refund for the wrong part you ordered was over an hour of time. Employees running between different departments, enough paperwork to kill 3 trees- I’m so done. It just a ridiculous parade of incompetence. I've wasted hours of my time and money for ubers to still not have a working lock!!!

Great service and Carlos is very professional

I think $350 for a replacement fob is ridiculous!

Great service!!