Berkshire Hathaway Automotive Group

John was very helpful...very good experience... thank you

I did not like the fact that I was told by Mr Marino that the Engine light error and the Shifter service message would be corrected with an oil change. Very disappointed that the oil was changed and the engine light still "ON"

My transmission seems not to be acting up as I previously complained, but will need some time to be sure that all’s well with the Nautilus. Thank you again, Miguel Luna, for providing excellent customer service!

Sheila did a fantastic job! Answered all my questions and was very professional. Thanks

I can always depend on Tony to take good care of the vehicle I bring for service.

Hassan is a great service person!

Great service reps that are very co side rate of your time and very accommodating in every way. Hassan was my Service person and did a fine job. They especially helped my Invalid husband in & out of the cars and moved all His handicap equipment of walker & wheel chair. In the past Drew has men my rep equally as excellent.

Hassan is the best service manager we have ever had!

Hugh is always excellent! He keeps us informed through the process and is such a pleasure to work with. He is the reason we continue to use Midway!

I requested a carwash with the service and it wasn't done

As per my previous visit it was not satisfactory as they never performed the tire rotation and it's showing on my invoice they did, that makes feel like not to trust in any of the employee that works on that area. So I went back again and they didn't again.

Jonathan has been a great help when I take my car in for oil change/tire rotation or when my car was acting up, he is doing an awsome job

At this time I am satisfied with the work that was performed and very happy with my Nissan Rogue.

Issac was very helpful and tried his best to convince Lexus corporate that brake noise is not normal. Unfortunately Lexus refuses to remedy this issue.

Outstanding

Charlie did a good job despite being given incomplete information from the individual who scheduled the appointment. I have learned to schedule direct with Charlie for future service requirements.

Pete delivered outstanding service

Good job and done on time.

Since 2006 I have been a loyal Lexus customer and I know Lexus prides themselves on great service. The service rep gave me a timeframe of 1 1/2 to 2 hours for my service to be completed.. I came back in 2 1/2 hours and the service rep was out to lunch. I asked several times a few employees to find my car and have someone sign off on the paperwork. They somehow could not find my car immediately and after a while they told me my car still had not been serviced. I tried to reach the rep by telephone but I did not get an answer at the time. Finally they gave me a loaner car which I was to return the next morning. After running my errands, I finally got home and discovered my house keys were together with my car keys. I missed my appointment that I had that evening because I could not get into my home. So I had to return to the dealership to get my car and sat in so much traffic. All the events of the day left me so stressed and the sad thing is I’m going in for major surgery in two weeks. The rep did reach out to me at the end of the day apologizing. I came to find out that service calls were overbooked for the day and I was one of the customers involved. I never complain and always have something good to say but the events that day were not great service. Sincerely, Maryann C

Very fortunate to have a service writer like George Chacos excellent service, proficient problem solving and meeting the expectations of his clients