Issues stated on the invoice were generalized and did not state what needs to be fixed. I had previous knowledge of the car having worn suspension but I was looking more of what parts actually need to be replaced. Also, “engine repairs” is said but isn’t elaborated. All in all, I was looking for and was told by staff that this would be a comprehensive inspection, but instead was a quick look over.
1/10/2020
Kam J. VERIFIED CUSTOMER
Evan coordinated with other team member to get the job done I greatly appreciate his professionalism. This Lexus, still has to improve their inter communication with other team members and clients to make sure that they make the best impression. For example this job was supposed to be done during prior visit, but I was not advised on time that this person was not available?! This time after the car has been washed, I had to initiate an inquiry about where the car was ?! They could have informed me that it was done?! Fine tuning is a must for your company to achieve realistically a 10 score.
1/10/2020
Jonathan ****. VERIFIED CUSTOMER
Great service Jonathan was a excellent professional answered all my questions very friendly will be back again.
1/10/2020
Theresa Q. VERIFIED CUSTOMER
RGD was great. He connected me with Dave and sales when I asked about trade in value on my car. Great service.
1/10/2020
Leslie P. VERIFIED CUSTOMER
Great service as always
1/10/2020
Melvin M. VERIFIED CUSTOMER
Excellent service
1/10/2020
Jill H. VERIFIED CUSTOMER
Drew always take great care of us..
1/10/2020
Barbara K. VERIFIED CUSTOMER
Drew has always been very helpful which is why I drive clear out there from Long Beach. I trust him.
1/10/2020
Gary S. VERIFIED CUSTOMER
Excellent service experience. Thank you.
1/10/2020
Elizabeth H. VERIFIED CUSTOMER
Always a fabulous experience with Daven and the service concierge. They happily helped me get my phone connected to the loaner car. Daven stayed in touch with me throughout my service. Amazing service!
1/10/2020
Jerilyn C. VERIFIED CUSTOMER
Thank you Scott for communicating about my brakes and getting them serviced so quickly.
1/10/2020
Katherine B. VERIFIED CUSTOMER
I LOVE the service at Lexus! Drew and the support staff is above and beyond!
1/10/2020
Yamaha M. VERIFIED CUSTOMER
My experience as usual was wonderful! I’ll always be back!
1/10/2020
Echopark A. VERIFIED CUSTOMER
Great customer service, quick turn around, kept me informed throughout the entire process.
1/10/2020
Erik M. VERIFIED CUSTOMER
The friendliness and professionalism of Eric Adamson was apparent when he was taking care of my vehicle. He was quick and responsive. Good work. Thanks, Eric.
1/10/2020
Richard B. VERIFIED CUSTOMER
Your customer service was very good!!!!
1/10/2020
Donald M. VERIFIED CUSTOMER
Chance gets the job done. Very polite and knowledgeable. He keeps you inform if what’s going on. Such good service I’ve got appointment next Thursday to have my brake fluid change.
1/10/2020
Gabriela A. VERIFIED CUSTOMER
Great service and honesty
1/10/2020
Lance M. VERIFIED CUSTOMER
Truck lights were on when I picked it up (not sure how long it st that way) and oil hand prints on the hood (have pictures). Paperwork still showed Colby Mendiola so they couldn’t locate my paperwork (Lance M