Berkshire Hathaway Automotive Group

I never meet Felicia until it was time to pay. However the guy that checked my car In does an amazing job always! He should be my advisor. Please let me know his name for future business.

I was surprised that they didn't wash my car like they usually do. Other than that, I was treated very fair. Thank you!

Andrew was a great help and I would recommend him and Ford Grapevine to family and friends.

Pete is great! I will be using Pete and Grapevine ford for all my services and maintenance on all my fords(3).

Bob was very attentive to my situation and quick to respond to my phone calls. He went over and above to ensure everything was done properly upon return of my car.

I will be back.

Fast and easy service visit

The appointment was handled very fast and efficiently.

Jon Kenney is my go-to guy for everything Fiat!! I recommend him wholeheartedly and will continue too. He’s simply the best.

Great customer service experience.

First, Eddie Sauceda was not a part of any communication with myself and Grapevine Ford, my comments are in regard to Jody McPhail and how we have been treated. This is the third time we have had Jody as a Service Consultant and I am extremely irritated with the professionalism that she showed with me on Friday and honestly in the past. I have had to call her to receive updates each time, dealt with ongoing issues tied to service on our vehicle since October of last year. It has been a return each time with something of what we believe is either really bad timing or something stemming off of bad visits and issues caused by whatever job was performed. The latest was our Sync System where I dropped off with an issue where the system was delayed in button presses, no GPS, etc. (a well known Ford issue with APIM) to pickup to the system not even powering on. When I went back in to Jody, she stated, “it is random and just might be that way without the repair. It may work when you go back out there.” In the first place, certain a result of an upgrade to the system that happened last time we had it in for service. The other previous issue with the AC blower, another wide known issue that still has not been addressed by Ford. I have declined the fix in hopes ford will issue a recall and also the fact that I can resolve on my own when I have the time. Just irritated that wide known issues affecting more than just myself are turned a blind eye to to make a little cash. We are done coming to Grapevine Ford and will service elsewhere but the fact that we were constantly put off and delayed by your staff, not communicated with in a timely manner, backups in certain departments that cause delays and having to keep our vehicle longer than expected, and the fact that the issues I am experiencing are talked about widely on the internet that may also lead me to not purchasing another Ford. I am not sure if I am more irritated with Jody McPhail, Grapevine Ford or Ford in general, just a bad experience over the past year with a 4 year old vehicle that I work hard week in and week out to make payments on. I should not be encountering the issues that I am having and also a $10k recommended maintenance on the vehicle. No need to reach out, moving on.

Service advisor has no customer service skills No greeting of customer No eye contact Cold, aloof presence

Pete is great and always looks for ways to help the customer.

DEREK WAS VERY ACCOMMODATING

The customer service was great and they done all they could to help me out and got my truck back as fast as they could

Hugh was very considerate and followed up with all my concerns. Thanks Hugh.

Tony Fears is the best!

Thank you so much Beautiful service

Wanted to give a shout out to the guy who helped me when I came to pick up my car. Nathan was the consummate professional. He was attentive to details and kind. He explained everything to me and I was so grateful for the Lexus Tire insurance policy I purchased when I bought my car! Thank you Lexus! I only had to pay for the tax on a brand new tire. Love Lexus! And Nathan was awesome and deserves a shout out.

Technician was wonderful.