I found Terry to be rude and unhelpful. I paid $80 to find out why my check engine light was on. I still have no idea why my check engine light is on, or how to resolve the issue. When I tried to get Terry to explain to me why he was intentionally vague and told me it could cost $700 more to find out.
2/2/2020
Leo E. VERIFIED CUSTOMER
Very disappointed with the service today.
-car was driven over 6 miles
-I had stuff in the trunk and it was thrown all over the place, meaning someone drove it fast and hard.
-the A/C and radio were on full blast, also on a radio station that I don't listen to
-the car still veers off so the alignment still needs work.
-Laura was fine, she did her job and was courteous
2/2/2020
Fernando B. VERIFIED CUSTOMER
Awesome job
2/2/2020
Christopher H. VERIFIED CUSTOMER
Good job today
2/2/2020
Anita M. VERIFIED CUSTOMER
Timely service as stated.
2/2/2020
Dennis G. VERIFIED CUSTOMER
Thank you
2/2/2020
William M. VERIFIED CUSTOMER
Debbie did a great job for us as always.
2/2/2020
Patrick S. VERIFIED CUSTOMER
Awesome job he took care of me many thanks
2/2/2020
Laurie C. VERIFIED CUSTOMER
Thanks.
2/1/2020
Brittany M. VERIFIED CUSTOMER
Great staff. Always happy to see me and very frendly and professional. I never feel like they try to yank my leg. They are straight up and honest.
2/1/2020
Patrick C. VERIFIED CUSTOMER
Jody was fantastic. Jody did a great job from beginning to end handling the repair process and communication.
2/1/2020
REYES M. VERIFIED CUSTOMER
Thank you guys for the help
2/1/2020
Jon L. VERIFIED CUSTOMER
My vehicle was taken care of the only way Grapevine Ford knows how to do it. Service was extra attentive yesterday
2/1/2020
Eric A. VERIFIED CUSTOMER
It did take almost two hours for an oil change and hand wash but the car was clean. Thanks
2/1/2020
Wayne W. VERIFIED CUSTOMER
Scott was great in helping me even though the place was very populated he took his time to answer all the questions. Please tell the manager how good Scott is
2/1/2020
John K. VERIFIED CUSTOMER
Excellent customer centric performance
She is a high value asset
2/1/2020
Raymond R. VERIFIED CUSTOMER
excellent service advisor
2/1/2020
Camille M. VERIFIED CUSTOMER
My experience was wonderful and everyone being
Very courteous but I’m still concerned with the pausing
I experience with my car when sometimes when I
accelerate the car pauses sometime very mildly to a
pronounced pause I’m concered! Agent said it’s the
computer
And my driving. I’m not totally convinced !
Camille M
2/1/2020
Damaris N. VERIFIED CUSTOMER
Thanks
2/1/2020
Laurie T. VERIFIED CUSTOMER
Care taken by the mechanic to walk me through instruments & my Advisor Daven who is always on top of my service needs.