Jody did a great job keeping informed on how things were going with my vehicle.
4/16/2021
John A. VERIFIED CUSTOMER
Chance is professional and competent. Keep up the Great work.
4/16/2021
Meagan D. VERIFIED CUSTOMER
Sean is always the kindest. I appreciate how he gets my vehicle right in for service and keeps me updated. Hopefully the 4th media console in my 2020 truck works permanently. Thanks Sean for always making me feel like a priority.
4/16/2021
DIANA W. VERIFIED CUSTOMER
Terry’s the best. excellent communication problem handled professionally and quick
4/16/2021
JOSHUA E. VERIFIED CUSTOMER
Forgot to schedule appointment but lucky still got us in. But still haven't received installation receipt. The salesman was absolutely great by knowing inventory and getting us what we wanted.
4/16/2021
William S. VERIFIED CUSTOMER
A little high on the over all final price but didn't have alot of choses
4/16/2021
Karyn P. VERIFIED CUSTOMER
Great service and care
4/16/2021
TEDDY M. VERIFIED CUSTOMER
Pete is an outstanding Service Representative for Quick Lane. Don't use any other unless Pete is not available or at work.
4/16/2021
LINTON L. VERIFIED CUSTOMER
I like custom service and job thank you
4/16/2021
Anthony C. VERIFIED CUSTOMER
The service department is exceptional. Alfredo is a great service advisor. Your parts dept. decided to count inventory at the busiest time of the day (7am) and therefore none of service could get any parts. It took 4 hours to get my oil changed snd a nail removed and plugged on my tire. Unacceptable. I’m STILL waiting for Jennifer Badger in Customer loyalty to call me back ! Typical. Jerks.
4/16/2021
Kerry G. VERIFIED CUSTOMER
Experience was excellent. Thank you very much!
4/16/2021
Greg W. VERIFIED CUSTOMER
I have given Grapevine Ford all my service business since buying my new vehicle two years ago. Every service visit has missed my expectations and I have voiced my concerns and frustrations, yet I continue to be let down. You folks seem to be completely missing some of the most basic principles of customer service, and it’s clear that you just don’t care. I don’t know why I am even writing this because no one will be concerned enough to even make an attempt to follow up. It’s about listening, keeping promises, and striving to exceed expectations. I am a small business owner, so I get it. Good luck and I hope you all figure it out.
4/16/2021
VERONICA A. VERIFIED CUSTOMER
Excellent
4/15/2021
EUGENE M. VERIFIED CUSTOMER
John Marino is the best service advisor I've had since doing business with Airpark in 2009.
4/15/2021
Bruce J. VERIFIED CUSTOMER
Daven is awesome really takes care of his customer’s.
4/15/2021
WHITE PROPERTY. VERIFIED CUSTOMER
Great Service
4/15/2021
John H. VERIFIED CUSTOMER
One yes/no question is not an acceptable survey to give good feedback. I like Jaime Nava very much but one simple question is not a sufficient survey. There was one small problem this time and I will be happy to discuss this with Jaime the next time I see him.
4/15/2021
WILLIAM H. VERIFIED CUSTOMER
I’ve always had great service from Airpark Jeep over our 20 years in Arizona.
4/15/2021
Hong L. VERIFIED CUSTOMER
Excellent service. Thank you very much Service Advisor Tony Fears.