My experience was okay - not exceptional! I had an appointment for 8:00am. I arrived at 7:40am. By 7:55 - I asked if my service person was available? At 7:58am Paloma walked up. Paloma finally came out at 8:04am rushing???? A routine 40 minute oil change that I have had many times in the past at other dealerships took a full 2 hours at Cerritos Nissan???? Not exactly impressive. I am hoping I have a better experience next time????
4/17/2021
STEPHEN D. VERIFIED CUSTOMER
Daniel was amazing !!!!!!
My vehicle is perfect and washed as well. What a great experience
4/17/2021
Denise P. VERIFIED CUSTOMER
Nice
4/17/2021
Sergio M. VERIFIED CUSTOMER
Very nice dude
4/17/2021
Shameka H. VERIFIED CUSTOMER
Exceptional customer service made me feel welcomed as my first time getting my car serviced there
4/17/2021
Diego D. VERIFIED CUSTOMER
Jaime always does an excellent job to ensure my car is performing to its best!
4/17/2021
Richard D. VERIFIED CUSTOMER
Good guy and informative.
4/17/2021
Allen B. VERIFIED CUSTOMER
Thx 4 a job well done
4/17/2021
Bill P. VERIFIED CUSTOMER
Bob is solid!
4/17/2021
Victor B. VERIFIED CUSTOMER
Ny first time to Grapevine Ford was a great. Experience. I brought my.F 150 with with three issues Jody said her team would diagnose the issues she called back and told me the issues and how much it would cost. She also told me about the the water pump and it needed time up. I gave her the go ahead. Jody and the Grapevine tech team were professional. Grapevine ford is my new go to dealership.
4/17/2021
Ruben T. VERIFIED CUSTOMER
Aaron McBride did a wonderful job. Everything that was promised
From call back to updates was done. Thank you Aaron for a job well done.
4/17/2021
Matt L. VERIFIED CUSTOMER
Pete and his team were A++++
4/17/2021
Regina . VERIFIED CUSTOMER
Got my trax in early, did my 25000 mile service quickly and thoroughly.
4/17/2021
Steve E. VERIFIED CUSTOMER
As always Alfredo was great !
4/17/2021
Mike H. VERIFIED CUSTOMER
Service was very good.
4/16/2021
Barry L. VERIFIED CUSTOMER
Service was great. Aaron always kept me informed on all aspects of the repair. I have no complaints. Execelent customer service.
4/16/2021
Sara C. VERIFIED CUSTOMER
Days would go by between updates, I and I had to call in several times to find out the status of repairs/requested info.