Our whole family has been with Lexus Serramonte for 20 years but management has changed there, do not return calls etc.
Soo we thought we would try Putnam.
Very satisfied. Great service.
We will continue with Putnam
Thank u
3/3/2019
Katherina D. VERIFIED CUSTOMER
Winston was very sweet, attentive, engaging and informative. He gave me an accurate time of when my car will be done, and served as a reliable professional. Would love to work with him again
3/3/2019
Ling S. VERIFIED CUSTOMER
Fred was courteous and vehicle was delivered on time
3/3/2019
Madison M. VERIFIED CUSTOMER
Fadi is very nice and professional and my car was done in record time
3/2/2019
Rebecca E. VERIFIED CUSTOMER
I consistently receive excellent service from your service department. Fadi has been my service adviser on various occasions and is very pleasant to deal with. He is very professional, keeps me informed on the status of my car being serviced, and does his best to ensure his customers are happy with their service experience. He is a real asset to your staff. I’ve had my cars serviced for years at Putnum Lexus and feel very valued as a customer by the staff and appreciate the technical expertise and honesty that characterizes the department. I also appreciate the car wash each time my car is serviced. Kudos to all of you.
3/2/2019
Janice Z. VERIFIED CUSTOMER
Kent was professional and helpful. While it is unfortunate that my navigation system failed, Kent provided me with the information I needed to understand the situation.
3/2/2019
Richard W. VERIFIED CUSTOMER
Excellent, courteous, service!
3/1/2019
Marina B. VERIFIED CUSTOMER
The only improvement I’d suggest is letting me know when the share ride is going to take more than twice the time, 40 minutes, as opposed to 17 minutes. If that was the case, I’d prefer to wait.
3/1/2019
John M. VERIFIED CUSTOMER
Fred was great
3/1/2019
Karen B. VERIFIED CUSTOMER
Great job, very courteous staff... Fred was awesome!! Very nice waiting area!!
3/1/2019
Shirley A. VERIFIED CUSTOMER
Excellent service !
3/1/2019
Gerald W. VERIFIED CUSTOMER
Winston Lam is the best ever!!! He is a true asset to your company.
3/1/2019
Sheryl Z. VERIFIED CUSTOMER
Fred was great!! Thank you Putnam Kexus once again!
3/1/2019
Marina L. VERIFIED CUSTOMER
Thanks to Greg for his professionalism
2/28/2019
Andre M. VERIFIED CUSTOMER
Very satisfied, as usual. Keep up the good work.
Andre M
2/28/2019
Lisa W. VERIFIED CUSTOMER
I came in without an appointment for a minor fix and did not expect Greg to handle my issue. When he saw me in the lounge, he came over and promptly took over from there. He always provides the best customer care in so many ways - professional, efficient, smart, courteous, and very pleasant to work with!
2/28/2019
Jeffrey B. VERIFIED CUSTOMER
Part took four days to secure but Fadi took great care of me. Thank you!
2/28/2019
Pam E. VERIFIED CUSTOMER
As always the customer service at Putnam Lexus IS professional and prompt
Greg was very helpful
2/28/2019
Mike C. VERIFIED CUSTOMER
Greg provides the best customer oriented dealer service I have ever had. His recent handling of my problem was perfect on every way. Could not ask for more.