Did not actully porceeded with manufacturer's warranty request like I asked. Instead, told I would be denied and refused to even asked. Tried to sell me tires instead.
After a ton of text messages explaining to him I didn't agree with his assessment of it not being of premature wear and tear (he also didn't even define what that mean to him or Lexus. ) , I called Michelin directly. Within 5 minutes they set me up with a claim. They said yes, balding tires at 40k on tires with 60k warranty is premature. They were surprised how Putnam Lexus was so unhelpful. They referred me to another place.
6/25/2019
William M. VERIFIED CUSTOMER
Val was very helpful and professional on his work all the way until the end
6/25/2019
Susan O. VERIFIED CUSTOMER
Was timely and complete
6/25/2019
Daniela G. VERIFIED CUSTOMER
Val was awesome but so was Zach. He greeted me when I arrived with my car with the biggest smile. I watched him for a bit and he was just running and working so hard. He was just so wonderful. He asked me several times if all was OK. I simply thought he was amazing
6/24/2019
Sabrina D. VERIFIED CUSTOMER
Winston was nice, friendly, and funny. He explained exactly what they were going to do and had me in and out with ease.
6/24/2019
Michael S. VERIFIED CUSTOMER
Fadi always makes the difference!
6/24/2019
Andranik M. VERIFIED CUSTOMER
Excellent service
6/24/2019
Gloria M. VERIFIED CUSTOMER
Fadi is an excellent professional. I trust him completely with ensuring my car is safe. Thank you.
6/24/2019
Richard W. VERIFIED CUSTOMER
Excellent service for my Lexi's. Thank you.....
6/23/2019
Pik Yu. VERIFIED CUSTOMER
Great time we service
thank you!
6/23/2019
Jose G. VERIFIED CUSTOMER
The service and Advisors were very knowledgeable and courteous. They answer to all my inquires. They also listen when I explained some of the issues I was experiencing and offer to perform a complete inspection. I am very thankful I chosen putnam Lexus for my service. Thanks **** and Nick at front desk for the loaner I have while my car was serviced. Sincerely Jose
6/22/2019
Kent S. VERIFIED CUSTOMER
Very disappointed. I have been using your facility for a decade. I hate to even think of the thousands of dollars that I have spent at your shop. Recently my Lexus radio was damaged by a piece of wood that smashed into it when I was cut off by another driver. Ever since, my car has been producing a mind-numbing ticking sound when ever the ignition is on....even with the radio off. After two months of waiting for my car to be repaired, my insurance company informed me that your shop called me a liar, and that the damage was not caused by what I explained it to be. I am so incredibly disappointed and insulted by the terrible service that I have received from your shop as well as from my insurer, Farmers Insurance. I can’t believe that, two months later, I am still waiting for my car to be once again in drive-able condition, and so disappointed in the terrible service and insult that I have received from businesses like yours to whom I have been so loyal. You disgust me.
6/22/2019
Norman T. VERIFIED CUSTOMER
Very helpful staff.
6/22/2019
Brian T. VERIFIED CUSTOMER
Winston is great.
6/22/2019
Jay O. VERIFIED CUSTOMER
Fadi goes above & beyond for his customers. Has kept me going back to Putnam for service since 2008 when I purchased my IS250. I am also bringing my RX300 for service to Putnam as well.
6/22/2019
Satit N. VERIFIED CUSTOMER
Thanks Josh. Excellent service!
6/21/2019
Robert R. VERIFIED CUSTOMER
Great service today from Joe and the entire team at Lexus today!! Also really appreciated the car wash, nice job. 5 STARS ??
6/21/2019
Bahram A. VERIFIED CUSTOMER
Great job
6/21/2019
Joseph T. VERIFIED CUSTOMER
Fred was professional, informative, highly communicative about all aspects of the process from receiving my car to the final payment. I’ve had him before and it was the same experience.