The only thing that would have been better is if they had kept my preset radio stations. I had reprogram the stations. I do appreciate the upgrade it works well.
6/3/2019
Linda T. VERIFIED CUSTOMER
Fadi provides outstanding customer service.
6/2/2019
Duhyung K. VERIFIED CUSTOMER
Hello Kent, thanks for your efforts-!
And shuttle service also awesome-! Thanks for the kind driver too.
Although i bought my car at the another dealer shop, but i felt comfort and got a greAt service from Kent at Putnam dealer shop.
6/2/2019
John B. VERIFIED CUSTOMER
Everything was perfect - Joe was fantastic. Great thanks.
6/2/2019
Nate L. VERIFIED CUSTOMER
Joe was great! He even helped me when I arrived early! Thanks!
6/1/2019
Pamela P. VERIFIED CUSTOMER
While he was servicing our car, we went into the showroom and and bought an ES 300H
6/1/2019
Dicky Y. VERIFIED CUSTOMER
While I am happy with the service of Winston, I am very disappointed with the ATTITUDE some of your staff is showing me. You have to understand I am your customer; I am a person ; I am not your dog.
I am willing to overlook this and hope for more friendly attitudes in the future.
(For the record, I have been a Lexus customer for over 15 years and have had my cars serviced at Redwood City, Fremont and San Jose.)
6/1/2019
Marla F. VERIFIED CUSTOMER
Benjamin was very informative, answered all my questions and was an easy person with whom to work.
6/1/2019
C Jane. VERIFIED CUSTOMER
Fadi is always very helpful and wonderful to work with. I will be happy to fill out the additional survey when I receive it. Thank you! Jane Marmor
6/1/2019
Yingchi M. VERIFIED CUSTOMER
Val did a thorough analysis on my car conditions and provided a clear explanation on the needed maintenance work to me. He also understood my concerns and provided good advices.
He appeared on top of my car work all the time and informed me right away when the job done. The job orders were completed ahead of the estimated time schedules. The technicians did an excellent work, too.
Also, Stuart was very helpful in arranging my appointments smoothly and efficiently.
The Service Dept staff provided excellent service under the leadership of Greg!
6/1/2019
Hormuz A. VERIFIED CUSTOMER
Excellent service. Very efficient.
6/1/2019
Emanuel R. VERIFIED CUSTOMER
Sounds good. Fadi always delivers perfect service
6/1/2019
Volodymyr M. VERIFIED CUSTOMER
Thanks!
6/1/2019
James C. VERIFIED CUSTOMER
Josh service adviser did an excellent job. Very nice experience having my Lexus serviced
5/31/2019
Rei O. VERIFIED CUSTOMER
Winston was very thorough in communicating with me the issue, the solution, and the timeline of the repair. He went above and beyond my initial concerns that I came in for, to address additional issues that I was not aware of, and I thank for being so meticulous in the repair. His impeccable communication and easy to accessibility was great in getting my car done and ready for pickup!
5/31/2019
Gene Z. VERIFIED CUSTOMER
Josh did a great job.
5/31/2019
Lucila O. VERIFIED CUSTOMER
Always great service
5/31/2019
Falk R. VERIFIED CUSTOMER
Just Great ????
5/31/2019
Deeptanshu A. VERIFIED CUSTOMER
Fred is doing a great job, please reward him.
Thanks,
Deep