Fred was great. He checked on my bumper to bumper Zurich Shield Plus coverage since I wanted to use it to repair a bumper dent from someone. He reported back to me, after checking with the authority , that my coverage was just for mechanical issues. I know that is not true though so I just need to take the time to find my Zurich Shield paperwork and bring it in.
I also was, as always, pleased with Zach who was asked to fill in for a tech who was not available to reconnect my phone to the car’s Bluetooth system. He solved my problem perfectly.
11/10/2019
Nicole W. VERIFIED CUSTOMER
Kent was very helpful, friendly and professional. He walked me through some questions I had and kept me informed about the status of my vehicle and was very clear about what my options were. Thankful to him. Other staff that helped me during vehicle pick up was also very friendly and warm. Really great service. Thank you!
11/10/2019
Joseph C. VERIFIED CUSTOMER
Very professional cool.. thanks.. joe cindrich
11/10/2019
Rebecca E. VERIFIED CUSTOMER
Email sent to Stuart 11/9 commending Fadi and service department on my customer experiences with Putnam Lexus.
11/10/2019
Sheila K. VERIFIED CUSTOMER
Rich is always so efficient, friendly and makes us feel well cared for. He is the reason that we always come back to Putnam for our car service!
11/9/2019
Cheryl B. VERIFIED CUSTOMER
Val was great! Very helpful, considerate, while also professional. Thank you Lexus!
11/9/2019
Nedra A. VERIFIED CUSTOMER
Ben was GREAT!
11/9/2019
Maryanne H. VERIFIED CUSTOMER
I sent an email with explanation.
11/9/2019
Lynn L. VERIFIED CUSTOMER
The service Randy provided today was excellent!! He went out of his way to help me in a timely and friendly manner. Also I was very impressed that he asked if I wanted my car washed. Everything was done with the most professional and thoughful way. Thank you so much! You rock Randy!
Lynn
11/9/2019
John W. VERIFIED CUSTOMER
Always great service
11/9/2019
Bobbie B. VERIFIED CUSTOMER
Yes it was a job very well done. However, this is the fourth call or email that I have received asking about my service. The service was a call back for the company upgrading my communication system. I AM VERY SATISFIED. Thanks, Bobbi
11/8/2019
Muhammad B. VERIFIED CUSTOMER
Amazing service by Benjamin. Pick and drop to/ from work and car wash made my day
11/8/2019
Patrick Y. VERIFIED CUSTOMER
Super professional. Thanks randy
11/8/2019
Colleen F. VERIFIED CUSTOMER
Yes will do
Thank you!
11/8/2019
Jalal K. VERIFIED CUSTOMER
Special thanks to randy for the spectacular service he provided to me. It was the best car service experience I had ever received.
11/8/2019
Ronald B. VERIFIED CUSTOMER
Very professional and timely
11/8/2019
Alicia S. VERIFIED CUSTOMER
Excellent service every time. Greg Dong is very knowledgeable with the best
Personality. He’s well respected amongst his colleagues and my family and friends who all come in for service. Great customer service and truly honest a man of his word. Takes his job serious and takes care of his customers
Even better. The entire Redwood City Lexus team is great. Not to mention the drivers Francisco, and the other one name starts with a P.
Great service I would recommend anyone without drives a Lexus
to have service done in Redwood City.
11/8/2019
Jose H. VERIFIED CUSTOMER
Overall excellent experience from beginning to end ????
11/8/2019
Nicholas S. VERIFIED CUSTOMER
Richard did an awesome job! His service was first rate. He should get a bonus for the holidays.