Benjamin was very helpful in all ways:
Keeping me informed about the status of the vehicle
Making service recommendations
Dealing with the warranty company
Getting me a good loaner
Excellent customer service in all ways
11/3/2019
Daniela G. VERIFIED CUSTOMER
He was awesome. He made the service fit into my schedule. He just made it all happen! I needed a ride home after dripping of my car and one of the service agents said, “give me 1 minute I will take you.” That was amazing.
11/2/2019
Liu C. VERIFIED CUSTOMER
I am very satisfied with lexus repair service
11/2/2019
Joan L. VERIFIED CUSTOMER
Great service at Putnam Lexus
11/2/2019
Falk R. VERIFIED CUSTOMER
Winston was fantastic. Thanks
11/2/2019
Johnny G. VERIFIED CUSTOMER
Randy was very knowledgeable and helpful throughout the entire process. Exceptional service and will definitely be back! Thanks again Randy!
11/2/2019
Monica R. VERIFIED CUSTOMER
I’m used to unmatched Lexus service center service, but Val went above and beyond. I can’t express my gratitude to him for being so accommodating and kind during this stressful unexpected event. My Lexus is 20 years old, but I’m always treated like I just bought a brand new 2020 LS, and I value that so much. Thank you, Val! If I buy my next car, it’ll be a Lexus solely because of the level of service I’ve been provided.
11/2/2019
Leticia P. VERIFIED CUSTOMER
Fred is completely professional, that is knowledgeable and helpful in a friendly manner.
11/1/2019
Natalie M. VERIFIED CUSTOMER
Lan is very personable. He addressed all my questions and concerns. He explained things clearly and in sufficient detail. He showed true concern to resolve my tire problem.
11/1/2019
Amy H. VERIFIED CUSTOMER
I do not have my car yet. I can’t get Richard to call me back.
11/1/2019
Elyse S. VERIFIED CUSTOMER
Great people.
11/1/2019
Janice J. VERIFIED CUSTOMER
Thank you!
11/1/2019
Rochelle S. VERIFIED CUSTOMER
Fred is an excellent service coordinator!
11/1/2019
Jumana H. VERIFIED CUSTOMER
Freddy is one of the best sales people that I have ever dealt with he's always exceptional thank you again for your service I've been having service with you since meeting
11/1/2019
Michael H. VERIFIED CUSTOMER
I bought a CPO that needed repairs?! Wtf is the point of buying a CPO then?
I drove out from the east bay to pick it up, your guys said they cant find the keys. Now no one has called me back and after 2.5 weeks I still don't have my car
10/31/2019
Jerry Y. VERIFIED CUSTOMER
Great service. Fast efficient and friendly.
10/31/2019
Richard G. VERIFIED CUSTOMER
All well. Some services apparently left to 95,000 (serpentine belt, etc.).
10/31/2019
Odette T. VERIFIED CUSTOMER
Very good
10/31/2019
Vera D. VERIFIED CUSTOMER
Very professional
10/31/2019
Zaydoon J. VERIFIED CUSTOMER
I was called to remind me that the car needed service, which I appreciated.
It was extremely easy to schedule the appointment by phone.
I arrived late to my appointment due to traffic, but the staff was extremely accommodating and pleasant.
The service was completed promptly, and the car was washed.
The advisers I interacted with and the cashier were all fantastic.