Fadi has been helping me for several years now. The service I get from him is simply outstanding. Every time I get the comforting feeling that he is putting me and my needs first. I can't thank him enough.
rahul
2/17/2020
Timothy B. VERIFIED CUSTOMER
Once again above and beyond your staff went out for me. Always a pleasure to be serviced by Lexus Putnam Redwood City
2/16/2020
Ranjan P. VERIFIED CUSTOMER
Check email address.... I didn't took any delivery of Lexus
2/16/2020
Craig B. VERIFIED CUSTOMER
Everything went smoothly
2/16/2020
Paul T. VERIFIED CUSTOMER
Randy is very professional and helpful. Thank you. Paul
2/16/2020
Edgar R. VERIFIED CUSTOMER
Randy was great to work with.
2/16/2020
Simon L. VERIFIED CUSTOMER
Benjamin is a good help.
2/15/2020
Eddie M. VERIFIED CUSTOMER
Fadi has always been professional over the years. He's aware of what is needed and anticipates future needs.
2/15/2020
Elliot S. VERIFIED CUSTOMER
Considering the complexity of the job, things went exceptionally well.
2/15/2020
Eileen C. VERIFIED CUSTOMER
The service was great. Was quite nice to have a loaner car since the maintenance was going to take longer than expected. Everyone was courteous, professional and helpful.
2/15/2020
Richard B. VERIFIED CUSTOMER
Joe was very polite and very professional and the job was done with the highest standards
2/15/2020
Mayra M. VERIFIED CUSTOMER
The car was not cleaned to my satisfaction
2/14/2020
Ricardo C. VERIFIED CUSTOMER
I was grateful with the attention and immediate resolution of my GPS problem. The car operated like it was very new. It was so shiny and clean.
2/14/2020
Alan F. VERIFIED CUSTOMER
I appreciate several aspects of what was done. The diagnosis of my complaint about the rear suspension uncovered a problem in the front as well. The extra work presented a surprise expense, which Fadi discounted where possible. I also appreciated the loaner car, since the car was in the shop from Saturday through Wednesday.
2/14/2020
Zhimin M. VERIFIED CUSTOMER
very good!
2/13/2020
Michael C. VERIFIED CUSTOMER
Even though it was very busy, Kent went above and beyond to be helpful. He provided amazing service!
2/13/2020
Marie K. VERIFIED CUSTOMER
Very good
2/13/2020
Loanie L. VERIFIED CUSTOMER
We were told there would be a car onsite for us. The turn around time from drops off to leaving in a rental car was 2 hours. Completely unacceptable
2/13/2020
Patricia M. VERIFIED CUSTOMER
Joe was very helpful and made sure my car was ready when I needed to leave. Great service, and I appreciate having the car washed too!
2/13/2020
Geng F. VERIFIED CUSTOMER
The service was great! Ben listened to my problem and noted it down. He also talked to me in person and addressed my concern. Like the service!