Putnam Lexus Auto Repair Service

I am satisfied and gappy that my car is fix i hope it won't happened again thank u so much!

Kent is always a pleasure to work with.

Greg, was great from start to finish , helpful and easy to work with . Will definitely recommend him to friends and family ! Thanks again ! Happy holidays

Excellent !!!!

Thanks Mario for your kindness and facilitating the service work on my car.

The team at Putnam Lexus was outstanding. They were very helpful. Especially Robert ****, the gentleman who introduced us to the car and helped us sign the deal. Great work everyone!

To whom it may concern: I have no complaints on the communication of the service from the mechanics!! Always keeping me informed the entire time my car was at Lexus dealershipThank you

Ben was excellent he kept me updated! Very pleasant to talk to and very professional!

Excellent service by Randy

Randy was great! Very helpful!! I recommend anyone to see him for their lexus needs.

All done without trouble and timely

Mario told me to wait in lounge & Enterprise would deliver s car to me. After 45 min I was told to get in a van with another person & taken to Ennterprise to get my car. After waiting another 30 plus min the car I’m offered was either small as a smart car or huge Expedition. I asked for a mid size car and they said I had to wait another 15 min for it to be cleaned. Came back to me and said they are on break and it would be another half hour. I called Mario and said I want my car back and will reschedule. It took me another half hour to get back to Lexus. I should have been told this upfront as I would have rescheduled in the first place. Enterprise was rude to me and left me outside in a driveway waiting for shuttle. I actually ordered an Uber to get back to Lexus cause there driver wasn’t back yet and then canceled cause the kid in the van arrived just before uber did.When I left the car they said I could have was still sitting in line to be cleaned. It was 2 hours from when I dropped my car off to when I got it back a complete waste of my morning. I reschedule for next Monday me really early to be assured I would have a Lexus loaner. I would never allow this to happen to me again. There was a line of about 6 or 7 people waiting for their cars. Also, enterprise agent said if I took the larger car I would be charged the difference. Worse service ever and very disorganized. This is not the Lexus service I typically receive but there should have been a phone call to me with an option to reschedule and there was not. I came all the way from Half Moon Bay and now I have to do it again this coming Monday. I hope it goes much smoother

He is the best. He gets my vehicle done on time. Thank you.

Greg was great and the experience was 10/10! Great customer service.

Eric did an outstanding job of following up and making sure we were very happy with the outcomes + service. He was very flexible and responsive. Job well done!

Excellent service as in the past from Randy. He re-awaked one tyre pressure gauge that was causing warning light. My experience at Lexus Putnam is very good

Very professional and kind

appreciate the clear communication and valet pick up / drop off service!

The people at Putnam Lexus were very nice, but the warranty response was terrible. I went in for a covered checkup, 2 weeks later I got my car back. 10 to 12 days of waiting for approval. This makes a person believe that Lexus doesn't wish to honor warranties. Again, Eric and others at Putnam were very helpful.

Greg was super helpful and the service provided was excellent