Thanks Eric for keeping me updated with status of work on my car. Well done ! Merry Christmas and a Happy New Year !!!
12/25/2020
Paul O. VERIFIED CUSTOMER
Thank you for the quick turn around
12/25/2020
Kerri F. VERIFIED CUSTOMER
Mario was great! Made everything so easy.
12/24/2020
GARY C. VERIFIED CUSTOMER
Greg has been a service consultant for many years and he is always courteous and friendly and do the best to help his clients.
12/24/2020
Kelly W. VERIFIED CUSTOMER
My Service advisor Eric Tom was very helpful and knowledgeable. He explained the condition of the issue that was reported and kept me updated on a daily basis. He has superior customer service! Thank you Eric!
12/24/2020
Richard L. VERIFIED CUSTOMER
Thank you for your help!
12/24/2020
Gary C. VERIFIED CUSTOMER
Nothing to add
12/24/2020
Tequila W. VERIFIED CUSTOMER
Greg is always so courteous, polite, professional, and patient. He provides THE BEST customer service I have ever experienced at Lexus. As a result, he is the ONLY adviser I will use. It’s Greg that keeps me coming back for service at the Redwood City location.
12/24/2020
Sandy C. VERIFIED CUSTOMER
Fred was super friendly.
12/23/2020
Steve Port. VERIFIED CUSTOMER
Particularly appreciated status updates.
12/23/2020
Barbara C. VERIFIED CUSTOMER
Eric Tom was very nice, helpful and patient. He followed up during the day to ask if all was ok because he knew I wasn’t as comfortable in the loaner car as I was in my car. I was grateful for the loaner because I had a couple of errands I had to do because it was close to Christmas. Thank you.
12/23/2020
PAUL R. VERIFIED CUSTOMER
First time here and absolutely stunned with the level of service.
12/23/2020
Patrick Y. VERIFIED CUSTOMER
Randy is awesome. Totally professional. Proud to be Lexus owner
12/22/2020
Ronald B. VERIFIED CUSTOMER
Yes
12/22/2020
Eric S. VERIFIED CUSTOMER
Mr Fred Young was very helpful and accommodating.
12/22/2020
ROBERT G. VERIFIED CUSTOMER
Very professional and pleasant to work with
12/22/2020
Catherine D. VERIFIED CUSTOMER
He was there to except the car when I arrived and he told me that it would be ready at a certain time late afternoon. Normally that would be fine but I had a 330 service at church and I asked him if the car could be done by then. He said he would try and it was serviced and washed and ready for me to pick up with plenty of time for me to get to where I needed to be. I am very grateful that he accommodated me. The car seems to be fine although I haven’t driven it much since the service or actually since Covid in March.
12/20/2020
ABHIJIT B. VERIFIED CUSTOMER
Ben was very helpful, gentle and accommodative.
12/20/2020
Doug D. VERIFIED CUSTOMER
Kent is a great guy. Provides the best customer service we’ve had since we’ve been car owners.
12/20/2020
Randall Y. VERIFIED CUSTOMER
I had a great experience with Mario today. Couldn’t be happier.