initially liked going to the dealership due to the thorough cleaning inside out upon return the car back to the customer. I love the end satisfaction. I didn’t get that same satisfaction today upon getting my vehicle back. Although I was informed they had clean my car before I left the dealership.
Upon returning home, the car was just vacuum but it wasn’t washed nor clean at all. There was a pretty decent bird poop on the trunk door and it was still there after I return home.
12/21/2025
Michael J. VERIFIED CUSTOMER
Ben & Peter, did a wonderful job on the repair for my car. I completely trusted their judgement and work. Great to talk with and kept me up to date always in the status. A very big thank you to both, Mike
12/21/2025
Sameer S. VERIFIED CUSTOMER
Extremely satisfied
12/21/2025
Lynn A. VERIFIED CUSTOMER
Very nice customer service. Above and beyond. Instead of just calling me an Uber., I was able to use a loaner car which made for a very seamless back-and-forth from the dealership to Portola Valley. Also, my service bill was very low, which means that you guys did that which was necessary, but not looking for things to do. Overall great experience.
12/20/2025
Ben Galinna. VERIFIED CUSTOMER
George the service rep was not responsive to messages and voicemail and very condescending in speaking to us. The problem was not found and therefore was not resolved, but George just kept repeating only a visual inspection was done and he and his technician Peter couldn’t replicated my problem so he wanted to take the car home and denied responsibility if anything happens with the car afterwards. I am usually very happy with Lexus’s quality vehicles and service but this experience left me very dissatisfied with the service I received. Our family owns several Lexus vehicles but may start to consider other brands now.
12/20/2025
Thomas P. VERIFIED CUSTOMER
George is fantastic. Great service, great communication.
12/20/2025
Brian L. VERIFIED CUSTOMER
David Liss is an excellent Service Advisor. My son and I have a total of 7 Lexus automobiles which we have serviced at Putnam Lexus. (LS 500,NX 350H, NX 450H, IS 350, and CT200H). David has been very helpful, transparent, and honest in our dealings with your dealership.
12/20/2025
Bernabe U. VERIFIED CUSTOMER
I have been coming to Putnam Lexus since I bought my car over 3 years ago. Ben Nino had always made me feel welcomed and has explained everything, IN DETAIL, about what is being done. I truly appreciate the commitment to making me feel welcomed and apart of the Lexus family! I highly recommend you ask for Ben if you go in for service! 10/10
12/20/2025
Jonathon L. VERIFIED CUSTOMER
David Liss is a Top 5 Star Service Advisor at Putnam. He is patient, understanding, transparent, ethical, knows is stuff. He always gets back to you. I trust his recommendations. He understands his clients and builds relationships. I am fortunate to have him as my service advisor for my 3 Lexus Automobiles which included my LC500 and my also my parents’ 3 Lexus automobiles which includes the LS500.
12/20/2025
Joan L. VERIFIED CUSTOMER
David doing excellent work , outstanding performance ,
fantastic job !
12/20/2025
Maria S. VERIFIED CUSTOMER
As always, David Liss and his team provided excellent customer service. I hope and believe the care I receive from David and the service department will help me to keep my car for years to come. Thank you!
12/19/2025
Thomas E. VERIFIED CUSTOMER
Michael kept me informed of every step of what was gonna be done to my vehicle Thank you Michael.
12/19/2025
Sandhu H. VERIFIED CUSTOMER
Eda was very helpful in getting the headlamps installed for my car
From the first time I met her at services center and throughout the time my car was in for service, she kept in touch with updates
12/19/2025
Marie F. VERIFIED CUSTOMER
Michael Kim was very attentive at my arrival at the Service department. I believe he took care of all the needs of the car. I wish to see him again on
My next appointment. Very happy to have met him.
12/19/2025
Isaac A. VERIFIED CUSTOMER
George is friendly, easy to talk to, and picked up my calls!
12/19/2025
Myung Hyun. VERIFIED CUSTOMER
I'm very happy for your team service with proper follow-up. Thanks & Happy holidays ~~~
12/19/2025
Loren S. VERIFIED CUSTOMER
Excellent as usual. Courteous, timely, knowledgeable and candid in his recommendations.
12/18/2025
Nancy T. VERIFIED CUSTOMER
Dave was very good at keeping me updated on what was happening with my car. He was very apologetic when it took longer than expected to finish and when they needed to keep my car overnight. He accommodated me with a loaner car that worked for me.
12/18/2025
David M. VERIFIED CUSTOMER
Randy is terrific. I have been entirely satisfied with the service provided by Randy and the maintenance team.
Dave Miller
12/18/2025
Xiaoquan Y. VERIFIED CUSTOMER
This is not an easy fix. But Randy and the team diagnosed the root cause and fixed the issue. Really appreciate your service.