I can't say enough about how good Randy handled this service call. My car had extensive water damage and Randy walked me thru the process of totaling my car. Not only did he help me with the servicing he also put me in touch with a couple of salesmen to help me with a new car. I am 1000% satisfied with Randy and his performance on this job
2/1/2026
Fong K. VERIFIED CUSTOMER
In general, services are great! The thing bothers me is the setting had been changed and I may not know how to reset it back, I.e. when I turned off the engine and I can push the door handle to lock the car but the mirrors don’t close it in, very annoying! Second thing is the detailing cleaning the car, it didn’t do a good work, the windows had water marks. It has not happened before.
2/1/2026
James C. VERIFIED CUSTOMER
Randy is great to work with and the reason I always go back to Put service.
2/1/2026
Atsuko S. VERIFIED CUSTOMER
Thank you, Michael, for your kind service!!
2/1/2026
Geoffrey Y. VERIFIED CUSTOMER
Cordial and professional. Appreciated his communication and care.
2/1/2026
Michele K. VERIFIED CUSTOMER
My hatch was not working when I brought my car in It was supposed to be repaired. I picked up my car. And found it wasn't fixed.
2/1/2026
Tonghung L. VERIFIED CUSTOMER
Amazing!!
2/1/2026
Mary K. VERIFIED CUSTOMER
Thank you.
2/1/2026
John S. VERIFIED CUSTOMER
We appreciated the follow-ups
1/31/2026
Glenn D. VERIFIED CUSTOMER
Ben‘s the best!
1/31/2026
Jenifer T. VERIFIED CUSTOMER
Ben is so thorough and completely service oriented. He kept me updated, explained needed repairs thoroughly and ensured I got the best value for my older Lexus- like suggesting Yokohama tires. I continue to be loyal to Putbam Lexus and Ben is a huge contributor to my satisfaction and continued patronage.
1/31/2026
Reid S. VERIFIED CUSTOMER
Benjamin delivered as promised to evaluate issue and if possible fix same day or notify if they thought it would take longer. He updated us once the car was evaluated and got the malfunction corrected same day. We really appreciate the timely service.
1/31/2026
Phillip R. VERIFIED CUSTOMER
Eda was very courteous and communicated very well
1/31/2026
Ann K. VERIFIED CUSTOMER
Very satisfied!
1/30/2026
Alvin L. VERIFIED CUSTOMER
He is a great service advisor. Straight to the point with no bs and treats me with respect and is very transparent by keeping me informed. He has restored the respect I had for Putnam service.
1/30/2026
Lucy L. VERIFIED CUSTOMER
Excellent interactions, very helpful and always keep me informed!
1/30/2026
Andrew Y. VERIFIED CUSTOMER
Good communication, and thanks for the ride home, round trip.
1/30/2026
Orsela Y. VERIFIED CUSTOMER
Great service! Always happy with the service I receive at Lexus
1/30/2026
Carole W. VERIFIED CUSTOMER
Ben’s the best. I’ll always bring my cars to Putnam (and to him specifically) :)