Mario
& everyone in the Service Dept fantastic to work with!
4/10/2023
Bob H. VERIFIED CUSTOMER
Efficient and timely. You have a great staff and department.
4/9/2023
Debra H. VERIFIED CUSTOMER
Dave did a fabulous job. Quick to respond to my texts. Everyone was so nice.
One suggestion. You need a sign out front directing cars to service. I didn’t know which driveway to enter to.
4/9/2023
Tom D. VERIFIED CUSTOMER
Randy is always helpful. You have a very good associate working for you.
4/9/2023
Angela J. VERIFIED CUSTOMER
Randall was an excellent service provider.
4/9/2023
Nancy G. VERIFIED CUSTOMER
Mario was very good at responding to my inquiries in a timely manner. I thought there was a problem in getting an eta on my shuttle only to find the problem was with my phone.
4/9/2023
Cam P. VERIFIED CUSTOMER
Thanks so much for the great service
4/9/2023
Sau T. VERIFIED CUSTOMER
Good work
4/9/2023
Katharine F. VERIFIED CUSTOMER
Mario communicated well and kept me up to date.
4/7/2023
Vivien M. VERIFIED CUSTOMER
Very knowledgeable about my car, service needs and future visits. I felt like he really wanted to be helpful. (Great customer relations)
4/7/2023
Michael O. VERIFIED CUSTOMER
I have had five RX 350s. I had my daughter bring the car in and the service advisor even though I was on the phone didn’t listen to us and just gave us the woman treatment that we were complete idiots. We have had a long-standing problem with this particular car, that when it rains the door fills up with water. I asked him to check the seal and the drain on the door. When he went out with a service advisor, they decided that since my daughter said, sometimes she hears water sloshing it was caused by a water bottle that was in the pocket of the door. When my daughter was dropping it off, she heard from another person that sometimes when you have a sunroof leak that the water can fill up the door when we first bought the car we had to have the sunroof repaired and maybe that’s part of the problem. Anyway , I went to a lot of trouble to drop this car off. It was very inconvenient and we did not get the problem solved and he did the dismissal thing a woman don’t know what’s going on. It’s just a water bottle in the car door that’s causing the problem. Ugggggg.
4/7/2023
Neal P. VERIFIED CUSTOMER
George and the rest of the Putnam Lexus service crew were great! The hot water dispenser is broken- that’s the only thing wrong in the waiting room. But great service!
4/7/2023
Gautam B. VERIFIED CUSTOMER
Excellent service! Thank you!
4/7/2023
Shelley B. VERIFIED CUSTOMER
Everything went smoothly. Everyone was efficient and professional
4/7/2023
Ruth S. VERIFIED CUSTOMER
Mario was very responsive to my question re cost estimate for service and very responsive to my request for having work done same day while I waited. Really appreciate the excellent customer service Mario; thanks!
4/7/2023
Ida G. VERIFIED CUSTOMER
The service was excellent .. The time wait was great! The waiting lounge was superior. The people were very helpful and friendly.
Thank you!!!
4/6/2023
Andrew D. VERIFIED CUSTOMER
My car, one day after Putnam service is telling me "Oil Maintenance Required Soon". I don't know what the problem is and I don't know what
To do. It seems reasonable to assume checking the oil would be part of the service check I just had.
4/6/2023
Chung C. VERIFIED CUSTOMER
Me Randy is the Most Professional technician I have ever dealing with.
He have all my respect for him.
Thank you
4/6/2023
Jeannette K. VERIFIED CUSTOMER
Easy and comforts le
4/6/2023
Dana D. VERIFIED CUSTOMER
I had scheduled service online for $142 then was quoted $400+! I had to correct the service manager who did price it correctly on the invoice. Additionally It was suggested that my tires require replacement. I doublechecked the tread and it is nowhere near as low as recorded on the inspection. these tires were replaced at 35k miles, are rated for that mileage , so at 55k on the car there is significant life still on them. Look, I get your business is struggling like most but for the first time after servicing two cars with you since 2016, I feel your integrity is in question.