Unacceptable, keep my company car for 1 1/2 with no work done to it. 15k service and recall were not performed. I took the car back and brought it to another repair shop. VM and text were not answered in timely manner. What’s the use of making reservation when you don’t take care of the customers. Saying sorry to me doesn’t fix the car. Your incompetence and customer service wasted my valuable time.
8/7/2023
Gary M. VERIFIED CUSTOMER
Cordial, knowledgeable, professional.
8/6/2023
Payman D. VERIFIED CUSTOMER
Randy and the rest of service team at Putnam Lexus in redwood city were amazing. They were prompt, polite and very professional.
I am very happy with the service I received.
8/6/2023
Joyce F. VERIFIED CUSTOMER
Randy was very accommodating and professional. He has a very pleasant personality. We were very happy with our visit to Putnam Lexus.
8/6/2023
Dori B. VERIFIED CUSTOMER
It appears that my tires needed replacement in the front. It would be nice to have known this prior to me picking it up and I would’ve had you replace the tires in redo my brakes.
8/6/2023
Darlene H. VERIFIED CUSTOMER
George was the first advisor I had since Greg was promoted! He did an excellent job keeping me informed every step of the way. I have every confidence in his recommendations. Great service as always!
8/6/2023
Janet R. VERIFIED CUSTOMER
George was very efficient and professional. A joy to work with.
8/6/2023
David J. VERIFIED CUSTOMER
Awesome job like always.
8/5/2023
Alicia M. VERIFIED CUSTOMER
We were discussing on our way home how happy we are that we bought our Lexus from Putnam . Everyone is polite , professional and kind .
8/5/2023
Mondee B. VERIFIED CUSTOMER
Randy was very helpfully, professional & supportive. One of best services I’ve received.
8/5/2023
Jason S. VERIFIED CUSTOMER
George was great! He clearly went over the work that was to be performed on our vehicle, provided updates while the work was being done, went over the work that was done when we picked up the vehicle.
8/5/2023
Gail B. VERIFIED CUSTOMER
Very helpful
8/5/2023
Karyne C. VERIFIED CUSTOMER
Ben had FAB communication with me! He was very professional, knowledgeable and a FAB asset to the Lexus service team! I will look forward to the pleasure of doing business with him in the future! A zillion thanks yo Ben for being so helpful with my service needs! Regards, Karyne C
8/5/2023
Tiantian L. VERIFIED CUSTOMER
The service is very good, the oil leakage problem of the boot oil seal has not been repaired, please tell me how to fix the oil leakage problem of the boot oil seal?
8/4/2023
Anne S. VERIFIED CUSTOMER
Randy was absolutely superb. Not only is he extremely knowledgeable, but he was also extremely helpful. I dumb dumb on't think you could have a better service provider
8/4/2023
Jacob M. VERIFIED CUSTOMER
I am very satisfied with the service that the service advisor Mr Salomon
Provided
I was very professional .
He did deliver what he promised
Thank you