Alma and the whole service team provided outstanding A+ service. Thank you.
8/11/2023
Linda D. VERIFIED CUSTOMER
I did already leave a survey there at lexus but happy to reiterate. Fred provided the customer service that makes Lexus stand out. His politeness, respect and attention to his customers is excellent!
Thank you Fred!!
8/10/2023
Michelle L. VERIFIED CUSTOMER
The loaner card were arranged per the requested. I was timely notified when job was done.
8/10/2023
Gary S. VERIFIED CUSTOMER
Randy was/is outstanding. Took care of everything I asked for and more. Even remembered a part of our conversation when I picked up my ‘22 RX 450h F when I picked it up the next day.
Everyone else I interacted with was also excellent.
I sure understand staffing issues, so my car wasn’t ready at the end of the day. No problem. Again, Randy took care of “things” seamlessly. He’s a gift.
Unfortunately, despite the car being maintained (10,000 miles) nicely washed, someone left a 2x2” grease stain on the passenger side rear door. I didn’t see it on the opposite side, until I got home. So despite all the good and great, the last thing I remember about Putnam Lexus is that someone didn’t care. Just like a Venza to an RX F, it’s often the small things that make the difference.
I emailed Randy so he knows that someone got in the way of his “3 pointer”. I think you should, as well.
8/10/2023
Huiting W. VERIFIED CUSTOMER
Fred is very professional and help me to reach out my insurance. He always updated with me about the repairs. He did an excellent job for my Lexus.
Thanks!
8/10/2023
Barbara E. VERIFIED CUSTOMER
Great customer service from all service desk staff and shuttle driver. Mario took excellent care of me, as always!
8/10/2023
Jorge H. VERIFIED CUSTOMER
Thanks David Everything was perfect
8/10/2023
Hui P. VERIFIED CUSTOMER
Randy is very knowledgeable and courteous who provided excellent customer services. I appreciate his expertise and timely support as always! Thank you!.
Hui P
8/10/2023
Brandon T. VERIFIED CUSTOMER
Randy was great!
8/10/2023
Bruce K. VERIFIED CUSTOMER
Alma was extremely professional, polite, and knowledgeable.
She is an asset to your company.
8/10/2023
Bara W. VERIFIED CUSTOMER
I had one piece of paint damage that was not covered under my paint and wheel warranty. It would be nice to know how much it would cost to fix it as kind of a service. Instead I had to go out and set up another estimate with an alternate body shop.
8/10/2023
Yvonne W. VERIFIED CUSTOMER
George promptly provided me updated information on status and decisions.
8/10/2023
Winnie Q. VERIFIED CUSTOMER
Randy is Very professional, took very good care of us and our car.
Thanks Randy.
8/10/2023
SHARON N. VERIFIED CUSTOMER
David and all the office staff and mechanics at Putnam Lexus are great! Their customer service is very much appreciated.
8/10/2023
Louis D. VERIFIED CUSTOMER
Everything went fabulously! Thank you!
8/9/2023
Winston P. VERIFIED CUSTOMER
It was great and smooth. Explained all the work clearly. Friendly and welcoming staff
8/9/2023
Jeanne S. VERIFIED CUSTOMER
Mario is amazing. I' officially asking for him to be my service advisor from now on. Ok? Thank you!
8/9/2023
Modjgon S. VERIFIED CUSTOMER
Alma was cheerful, and professional:) I was very happy she was my advisor!