My experience with Randy at Putnam Lexus was excellent. He is super friendly, straightforward, helpful, and sincerely reassuring. I would absolutely request to work with him again, and assuming he is an indication of the professionalism and friendliness of rest of your staff, I will by all means recommend others to Putnam Lexus for service.
11/9/2023
John F. VERIFIED CUSTOMER
David took great care of me
11/8/2023
Mimi P. VERIFIED CUSTOMER
Very good customer service Ben.
I also appreciate the Uber ride home
11/8/2023
Lisa W. VERIFIED CUSTOMER
Alma was friendly and informative. The service was performed timely. Great experience, as always!
11/8/2023
Amy S. VERIFIED CUSTOMER
Fabulous job as always from David! Great communication, addressed everything, went the extra mile to take care of my vehicle and made sure I was happy. A+++
11/8/2023
Kelly D. VERIFIED CUSTOMER
David was fine, woman at checkout/ loaner was fine. The wash service was not great car still looked dirty, the inside was very dusty. Besides 10k service, I Had an ongoing issue linking my digital key in the app and was supposed to talk to Taz, he wasn’t available, so they sent a salesman to tell me that the app only links a digital key with the Wi-Fi and that I should have linked it when I first got the car. The salesman tried to link it the night I bought the car but it didn’t work then. Essentially they kept my car 3 extra days for this issue, which wasn’t really resolved. I apparently need to pay for Wi-Fi to link the digital key? Thankfully, I did have a loaner but I feel this possibly could have been handled a little better. If a digital key requires Wi-Fi why didn’t they just tell me that to begin with, should they not have known this? Overall, the staff is nice and accommodating, I suspect this experience was a one-off. Hopefully the 15k goes smoother.
11/8/2023
Richard T. VERIFIED CUSTOMER
David was great and very helpful.
11/8/2023
Barabara K. VERIFIED CUSTOMER
Very friendly and smooth from start to finish
11/8/2023
Stephanie T. VERIFIED CUSTOMER
Already submitted.
11/7/2023
Lee T. VERIFIED CUSTOMER
The estimate for 80K service as emailed to me when making online appt was $247; but when I brought me car in, George gave me an estimate of more than twice the original cost! I was shocked at the difference and how much the charge has risen since 7 months ago, for a non-major service. I’ve always used Lexus dealer for my maintenance service but will have to rethink this for minor stuff from now on. Other than the high cost, things went smoothly.
11/7/2023
Neal P. VERIFIED CUSTOMER
Mario was great. Even though I arrived earlier than my appointment time, he still fit me in and got everything done very quickly. Am very happy with him and the staff at Putnam Lexus.
11/6/2023
Yun Kyung. VERIFIED CUSTOMER
Always great service and staffs.
Randy is wonderful
11/6/2023
Arlene G. VERIFIED CUSTOMER
Randy was so helpful, kind and compassionate!
The whole service experience was very easy and complete.
Thank you!
Arlene G
11/5/2023
Richard B. VERIFIED CUSTOMER
I was disappointed that you were not able to take care of the safety recall. It is affecting how safe I now feel driving the car
11/5/2023
Grigoriy S. VERIFIED CUSTOMER
Nice and informative
11/5/2023
Renata C. VERIFIED CUSTOMER
Randy is the best.
11/5/2023
Doris W. VERIFIED CUSTOMER
great job, only issue i had was waiting room - i had to listen to people’s phone calls. it’s just rude of people
11/5/2023
Evonne D. VERIFIED CUSTOMER
Mario and team was great from beginning to end of pick up!