Low air in tires light is on
I am told that its the sensor
Now I need to bring my car back and pay for a new sensor after paying almost 3,000 dollars for new tires and sway bar. Sensor was not on when I brought my car in. Your people are so nice (a young man checked the air in each tire) but I am disappointed in the sensor issue
11/10/2023
Kate W. VERIFIED CUSTOMER
Efficient, complete, clear service!
11/10/2023
Juliet J. VERIFIED CUSTOMER
David was great!!!
11/10/2023
Jagjeet S. VERIFIED CUSTOMER
nice work
11/10/2023
Rae S. VERIFIED CUSTOMER
Great service all the way around. I’m very happy with customer service
11/10/2023
Robert F. VERIFIED CUSTOMER
Very efficient. Was treated exceptionally.
11/10/2023
Vilma S. VERIFIED CUSTOMER
Always happy with with service, but this time not took twice the car and still make the noice for the break
According the statement it’s breaks still in good condition , no noice prior we took first time , after the service it’s making a noice , return car to check and said check everything look good , but still make a noice , unhappy customer right now
11/10/2023
Marcella S. VERIFIED CUSTOMER
I prefer to have a loaner. The shuttle was good but don't send him out without notifying me first - I might be walking the dog or out to lunch. Thanks for setting the clock. Joan
11/10/2023
Frederick E. VERIFIED CUSTOMER
Benjamine was great
Thank you
11/9/2023
Joan Marcy. VERIFIED CUSTOMER
Outstanding service
11/9/2023
Rodney T. VERIFIED CUSTOMER
Randy is so knowledgeable, friendly, and professional. I’ve had service done at BMW and Mercedes dealerships in the past, but Putnam Lexus in Redwood City stands above them all and Randy is the main reason. In addition, the service desk employees are outstanding too. They’re always friendly and truly know what they’re doing.
11/9/2023
Samuel T. VERIFIED CUSTOMER
Excellent service
11/9/2023
Patricia T. VERIFIED CUSTOMER
I shall await the survey. In the meantime, I want to reiterate that I was very pleased working with Mario. He is kind, helpful and knowledgeable. The ladies in the office are just as nice and pleasant. Thank you for a great experience.
11/9/2023
J Guadalupe. VERIFIED CUSTOMER
As always great service thanks
11/9/2023
Sheila Rose. VERIFIED CUSTOMER
Timeliness and staff courteousness.
11/9/2023
Eric T. VERIFIED CUSTOMER
I would have liked to pick up my car in better condition than when I had initially dropped it off but it was not the case. Upon inspection of my vehicle after the work had been done, I noticed that the interior drivers and passengers area was soiled from whoever was working on the car. I had to go out of my way to request that it get cleaned/ request a rag to clean it myself. That shouldn't happen and whoever was in charge of my vehicle should have done a proper thorough inspection before releasing the car back to the customer. Please do better because we expect better service under the Lexus name.
11/9/2023
Lois D. VERIFIED CUSTOMER
Benjamin is an excellent representative for Lexus. He is knowledgeable and efficient. A pleasure to work with.
11/9/2023
Norcal Care. VERIFIED CUSTOMER
Thank you Alma, you were extremely thoughtful and helpful.
11/9/2023
Jungyin S. VERIFIED CUSTOMER
One of 4 tires is lower pressure than others. I wondered if I need all tire’s pressure to recheck