Brake caliper bolt must not have been installed properly. Caliper came loose on the highway, blew the piston out and lost all brakes. Also damaged the wheel. Will be towing the vehicle in Monday 5/13
5/12/2019
Marian C. VERIFIED CUSTOMER
Quick and easy. That’s what I needed and that’s what I received. She made sure I had everything I needed.
5/12/2019
Valeria S. VERIFIED CUSTOMER
Great service
5/12/2019
Adam P. VERIFIED CUSTOMER
Bridget was excellent and best service I have had there
5/12/2019
Noor A. VERIFIED CUSTOMER
Bridget was amazing and very helpful.
5/12/2019
John A. VERIFIED CUSTOMER
Bridget is a highly professional individual that supports her customers in there automobile needs. As a Lincoln owner we expect vehicle support and consistency from the time of purchase all the way through to service. I would hope Grapevine Lincoln understands what a Lincoln owner expects.
5/12/2019
JASON F. VERIFIED CUSTOMER
Bob was great! Very helpful and communicated well!
5/12/2019
DIANNE A. VERIFIED CUSTOMER
Bridgett was so helpful! She checked in with me daily. Amazing! I’ve never had such great service!
5/12/2019
Greg S. VERIFIED CUSTOMER
My service advisor was Miguel.
5/12/2019
Christopher P. VERIFIED CUSTOMER
Eddie was great!
5/12/2019
Sherry R. VERIFIED CUSTOMER
Pete was very professional, courteous and explained everything thoroughly.
5/11/2019
DOYLE R. VERIFIED CUSTOMER
Received daily updates from Laura. That was much appreciated.
5/11/2019
Minerva C. VERIFIED CUSTOMER
Efficient and courteous.
5/11/2019
Brent W. VERIFIED CUSTOMER
Bryan was quick and responsive, and helped me navigate the warranty claim process for the part that had failed. Additionally, German Morales was the tech who inspected and fixed the car—he got it taken care of the SAME DAY I brought it in! So fast, totally fixed, saved me money, and got me back on the road.
5/11/2019
James G. VERIFIED CUSTOMER
Always the best
5/11/2019
Daniel D. VERIFIED CUSTOMER
Aaron did an excellent job helping me diagnose the issue and putting me in a rental, setting me on my way.
5/11/2019
Bryan R. VERIFIED CUSTOMER
Job well done!
5/11/2019
John S. VERIFIED CUSTOMER
Laura was very professional , and cared about her customer. She made sure the repair went wellservice
5/11/2019
JUSTIN F. VERIFIED CUSTOMER
Very helpful. Great first time at Ford. Will come regularly. Great follow up.