He finished our truck in one day- as he said he would. This was the THIRD time our truck was in there for the same thing. I was aggravated and frustrated and he took good care of us...
Thanks Josh!
6/15/2019
Charlie K. VERIFIED CUSTOMER
Bob L and the team at Grapevine Ford always do an outstanding job servicing our vehicles.
6/14/2019
Jaime S. VERIFIED CUSTOMER
Just recieved my car back and next morning will not start after spending $1800.00 with your comoany.
6/14/2019
Ben A. VERIFIED CUSTOMER
Very satisfied
6/14/2019
DAVID M. VERIFIED CUSTOMER
Super people skills, attentive and good energy level. You get the impression that your objectives are his objectives. Thank you, Pete!
6/14/2019
DANIEL B. VERIFIED CUSTOMER
All problems not looked at
6/14/2019
Roy M. VERIFIED CUSTOMER
Received great service. Andrew Shannon provided me with excellent feedback with what may be necessary to keeping my vehicle in great shape.
6/14/2019
David Q. VERIFIED CUSTOMER
It’s nice to walk into a service department and recognize the person who helped you on your previous visit. Having “that guy” helps to overcome the trust issues so many have when dealing with any service department. Pete has always shot me straight and earned my trust.
6/14/2019
Jason B. VERIFIED CUSTOMER
Bob is awesome. Very knowledgeable and goes out of his way to make sure you have a good experience
6/14/2019
Kawanda D. VERIFIED CUSTOMER
Ms Bridget was excellent from start to finish. She was very professional and hospitable.
6/14/2019
PAUL P. VERIFIED CUSTOMER
Great Service !
6/14/2019
Chris B. VERIFIED CUSTOMER
The repair was great. And Michael was great with his communication. The only downfall was the time it took to have the repair made. It was dropped off on Friday evening after business hours. We had called Saturday morning about our vehicle. And never got a response after we left a message. We were able to arrive 2 hours after we had called. The envelope with our key and information was on the assistant managers desk. But never called us. Better communication is key with any business. And customer service. I have been in the field for over 25 years. Part of that was as a Automotive service technician. Working in for dealerships right out of high school. I asked for a timeline of at least looking at our vehicle and got from the original assistant service manager in text that my vehicle is in good hands and they would let me know when it was finished. I never got a timeline until the vehicle was being worked on. I was from out of town which made this very difficult for me as I had to return in time for rental return and had to plan for trip back to grapevine. It all worked out in the end. But better communication in the beginning would have been wonderful. I believe it did take to long to even look at my vehicle. And I don’t think it should take as long as it did to have my vehicle repaired.
6/14/2019
Jeffrey C. VERIFIED CUSTOMER
Andrew went above and beyond, thank you
6/14/2019
Mark S. VERIFIED CUSTOMER
Great service
6/14/2019
Joel N. VERIFIED CUSTOMER
Great job. Fast and attentive service.
6/14/2019
Tom S. VERIFIED CUSTOMER
Pete is a great asset to the GV Ford service team. I cannot day that about all of the service advisors there. Thanks.
6/14/2019
Oscar L. VERIFIED CUSTOMER
You need to keep Bridget happy. She is the best you've had there and you've had a lot of turnover in service
6/14/2019
Jordan R. VERIFIED CUSTOMER
This place is the best! Alfredo always provides amazing customer service.