Very disappointed at Grapevine Ford Service Department. I’m a 1st time Ford owner and 1st time customer to Grapevine Ford and I feel robbed. Paid over $1100 out of pocket for service and the problem is worse. I felt rushed blown off. What’s the point of the diagnostic fee if you don’t fix the actual issue and make it worse off than when I brought it in. Never tell a customer not to worry about the check engine light when that was the concern to begin with. The mechanic failed and then reset the light just to get me out so they could close the service department. I waited from my 8AM appointment until close on Saturday. Poor service, bad business.
9/30/2019
DALE H. VERIFIED CUSTOMER
Haven’t got my truck back yet but Josh has kept me in the loop as well as Pete when Josh was off...They made it a pleasure able experience so far..Always nice to deal with The employees...
9/30/2019
Rollin W. VERIFIED CUSTOMER
Eddie did a great job and keep me informed.
9/30/2019
Kristi L. VERIFIED CUSTOMER
We are very annoyed that our vehicle was worked in between other customers because our appointment was for recalls. We also had an appointment and recall should have been fixed in a timely matter also. Don’t know how you can treat recall customers second rate. We did purchase our vehicle from your dealership and will consider this experience when purchasing a new vehicle.
9/30/2019
Elmer R. VERIFIED CUSTOMER
Service and representative were at the highest levels.
9/29/2019
Tommy H. VERIFIED CUSTOMER
Thanks a lot for cleaning my Mustang,
It was appreciated very much! That is an example of
Great "Customer Service"
Thank you for the fast work
Tommy H
9/29/2019
EFRAIN M. VERIFIED CUSTOMER
Excellent service. Jason is a great service advisor.
9/29/2019
Taylor B. VERIFIED CUSTOMER
Aaron McBride was great and very helpful! He made sure my car was done on time and fixed correctly!! Great customer service!
9/29/2019
Chantelle B. VERIFIED CUSTOMER
Thanks so much for your help & great service!
9/29/2019
Dayna D. VERIFIED CUSTOMER
Aaron always takes great care of my vehicle.
9/29/2019
JOSEPH K. VERIFIED CUSTOMER
Andrew always makes working with the Service Dept a breeze.
Way to go Andrew.
9/29/2019
Alan G. VERIFIED CUSTOMER
Bryan was very helpful with my vehicle. I was very satisfied with my vehicle.
9/28/2019
Daniel B. VERIFIED CUSTOMER
It’s nice to have the a/c back. I thank Eddie and Grapevine Ford.
9/28/2019
Sanjib B. VERIFIED CUSTOMER
You guys are amazing. Nice people. Good service. To be honest as a student it was little bit expensive. Overall great job.
9/28/2019
Jeffery S. VERIFIED CUSTOMER
This is the second time I have came back for the same issue. You has my truck for over 21 days the first time and 17 days the last time. First time said 6 quarts low, this time said no issues found. Well, it’s making the same “bang” in the transmission. Service Writer has heard the noise and felt the jolt from it.