Aaron and your service team exceeded my expectations. Well done
9/27/2019
LEO C. VERIFIED CUSTOMER
Pete does a great job!
9/27/2019
Debbie B. VERIFIED CUSTOMER
Laura was great. Kept me updated. No complaints
9/27/2019
Tony J. VERIFIED CUSTOMER
Daren is an AMAZING professional and individual.
However,the tech that has worked on my truck for the same 4X4 issues.... the 4X4 still is not working?? Does the tech actually drive the truck to ensure the system is fixed? I've spent over $1,000 and not had my truck for about 10 days??? I've had to borrow transportation and uber a couple times to the Ford Service.
What QC policies are there for the tech?? Very Frustrating!
9/27/2019
Derek S. VERIFIED CUSTOMER
Laura is fantastic to work with! Kept me informed throughout the process and was quick to respond if I had any questions. I have 4 other Ford dealerships that are closer to me, but Laura and the rest of the staff at Grapevine Ford will continue to get my business as they have earned it time and time again.
9/27/2019
STEVEN B. VERIFIED CUSTOMER
Happy with the work thank you
9/27/2019
CODY D. VERIFIED CUSTOMER
josh was great and I will ask for him personally every time I visit GV Ford
9/27/2019
Michael V. VERIFIED CUSTOMER
I took my truck in to get my rear camera fixed. One day after I picked it up from you guys the camera started having problems again. So the issue was not fixed.
9/26/2019
Mark R. VERIFIED CUSTOMER
Bob is excellent he took care of everything I had asked to have done when I had my car in for service in Tuesday.
9/26/2019
Brad D. VERIFIED CUSTOMER
The requested service was not followed and the oil was changed on my truck as well as replacing the air filter, which both had been explicitly requested to not be performed. On pickup I was charged for this and when I pointed it out they said they modified the invoice only to still leave the charges on.
There were also “additional“ services performed that are not part of the 60k service such as the evaporation cleaning and flush. While the service representative did mention these, it was not made clear these were additional fees and not simply part of the scheduled service.
This is ultimately a lack of trust and lack of confidence that details are followed by the service and technicians.
9/26/2019
Matt M. VERIFIED CUSTOMER
Pete is great. He always keeps me informed during the service process.
9/26/2019
John W. VERIFIED CUSTOMER
Thank you very much !!!
9/26/2019
David M. VERIFIED CUSTOMER
Job well done thx Grapevine Ford.
9/26/2019
Pk F. VERIFIED CUSTOMER
I really appreciate that Pete goes above and beyond to help us with service.
9/26/2019
Dan S. VERIFIED CUSTOMER
Jody was very nice and tried hard to keep me updated on the progress of my vehicle. Very satisfied with her service.
9/26/2019
Jack M. VERIFIED CUSTOMER
Thanks again Bob. Appreciate the help late in the day!
9/26/2019
Daniel F. VERIFIED CUSTOMER
Eddie was very informative and helpful and glad to be of service
9/26/2019
Tracy P. VERIFIED CUSTOMER
Andrew did a great job. He was attentive and interested in taking care of me.
9/26/2019
Alan W. VERIFIED CUSTOMER
Hayden always goes above and beyond on service. Very satisfied with service department at Grapevine Ford.