Was a pleasures working with Tyler, look forward to working with him in the future as needed. Thanks
10/22/2019
CHRISTOPHER L. VERIFIED CUSTOMER
Good staff and the waiting area is a great place to get work done.
10/22/2019
Carlos A. VERIFIED CUSTOMER
I traded my 2017 MKC select for a 2019 MKC Reserve (now lease) with help of Audrey and Jen. So after the Zatek appt with Miquel L. I saw my car just long enough to clear it out. Note: Jen the appraiser, said I had one of the cleanest cars she had seen in a awhile. Thanks for all you guys at the service dept do. It is always nice to go there in person. Everyone is always pleasant.
10/22/2019
PAM H. VERIFIED CUSTOMER
Everyone was y kind and helpful. My experience was a very positive one. Miguel was a good advocate on my behalf with my extended warranty.
10/22/2019
Richard S. VERIFIED CUSTOMER
Andy is a definite asset to the Grapevine Ford dealership. He listens to the customer and works with the customer to provide a level of service and satisfaction that ensures repeat business for the Grapevine Ford dealership. You have a winner! Don’t let him get away!
Richard L. Smith
Satisfied Customer
10/22/2019
PAUL R. VERIFIED CUSTOMER
Andrew did a good job
10/22/2019
BOBBY H. VERIFIED CUSTOMER
Very competent. Answered all my questions
10/22/2019
Carlos F. VERIFIED CUSTOMER
Awesome job
10/22/2019
Josh G. VERIFIED CUSTOMER
Andrew is professional, courteous and well informed.
10/22/2019
MIKE A. VERIFIED CUSTOMER
Andrew was the best rep I have had since I have owned the car. He was great and communicated everything to me but I asked for a state inspection and they forgot to do it. Andrew did offer to make it right but I didn’t have time. For that reason I cannot say I am completely satisfied
10/21/2019
DONALD R. VERIFIED CUSTOMER
My wife took the car shopping the next day and when she came home she asked me to go look on the passenger side on the floor. I went out and looked down the whole glove box assembly was laying on the floor on the passenger side... I was able to figure out how to re-engage it so it Fanta so it functions properly, but the fact that it fell out suggest that it wasn't reengage properly after the airbag was changed. I emailed Brian about that and never got a reply.
10/21/2019
William C. VERIFIED CUSTOMER
The prompt service I received was outstanding
10/21/2019
Christopher B. VERIFIED CUSTOMER
Andrew took great care of me and made sure I was satisfied. I will return because of him
10/21/2019
Suyash D. VERIFIED CUSTOMER
I would like to get my seat belt issue sorted out
10/21/2019
STERLING W. VERIFIED CUSTOMER
Tyler was excellent and efficient. Reminds me why I only buy from grapevine Ford
10/21/2019
Kalliroe K. VERIFIED CUSTOMER
He was extremely helpful and courteous
10/21/2019
Michael M. VERIFIED CUSTOMER
Thank you for everything
10/21/2019
Catalina O. VERIFIED CUSTOMER
Darren is an amazing person that provides excellent customer service
10/20/2019
MARK N. VERIFIED CUSTOMER
Jody communicated perfectly throughout the repair. I am very happy with all aspects of my service appointment and repair.
10/20/2019
Wanda S. VERIFIED CUSTOMER
One thing went wrong and I had to drove back to the shop. When originally driving there th low tire warning came on. You were told about it and I assumed all tires would be checked since they were being rotated. One tire was replaced because of a sidewall puncture but they neglected to reset the sensor so I drove back over so this could be done. On my way again within a few minutes and the low tire warning is om again????? I drove aroind the block and baack to the shop where they found two tires needed air. Shouldn't this have all been checked earlier?