Bob was out standing, thank you for your help in getting my truck back to me in a timely manner.
11/1/2019
RUBEN R. VERIFIED CUSTOMER
Very happy
11/1/2019
Perri N. VERIFIED CUSTOMER
Couldnt have asked for better service!
11/1/2019
Mike L. VERIFIED CUSTOMER
Great service. Pete rocks!
11/1/2019
Steven W. VERIFIED CUSTOMER
Awesome job!!!!
11/1/2019
Trent G. VERIFIED CUSTOMER
Eddie Sauceda always takes excellent care of me. His service and attention keep me coming back to Grapevine Ford. He deserves a pay raise but don’t promote him because I don’t want to lose him! I only schedule service with Eddie.
11/1/2019
John C. VERIFIED CUSTOMER
Excellent experience
10/31/2019
Boyd C. VERIFIED CUSTOMER
Pete is absolutely the best service person I have ever felt with. Kind courteous and prompt.
I wish your finance team was the same and we would look at buying a car from Grapevine Ford, but your high pressure sales are a big turnoff to my wife and myself.
But hey at least you have a great service department thanks to guys like Pete.
10/31/2019
Rowland W. VERIFIED CUSTOMER
Great Experience! I completely satisfied with the service I received today when I came in to Quick Lane to get The Works. I was met promptly by Service Advisor, Andrew Shannon, who took good care of me and the vehicle. Andrew personally met with me at least three times to kept me updated on the progress of work. My thanks to Andrew and the Grapevine Ford service staff. I look forward to my next visit to your dealership.
10/31/2019
DANIEL B. VERIFIED CUSTOMER
Great Guy, Great Service!
10/31/2019
Brian F. VERIFIED CUSTOMER
Aaron was fantastic. Very knowledgable and very helpful. I look forward to working with him again in the future.
10/31/2019
Bill K. VERIFIED CUSTOMER
Excellent service Jodi is awsome
10/31/2019
David H. VERIFIED CUSTOMER
Tyler was outstanding.
10/31/2019
Austin C. VERIFIED CUSTOMER
No matter how much stuff that she had sitting in front of her and I could see that she was overwhelmed With paperwork and seven different work orders, I let her know that I was in a rush to get to the airport she dropped everything that she was doing to make sure that I was taken care of. I was beyond delighted to see that she put me first. Don’t let this one go. I believe she deserves a $30,000 raise
10/31/2019
JEFF B. VERIFIED CUSTOMER
Eddie did a fantastic job as always! Very courteous & knowledgeable about repairs and maintenance. He scheduled a drop off time that was convenient & kept me up to speed on all aspects of the services.
10/31/2019
Samuel R. VERIFIED CUSTOMER
Vehicle was dirty with grease inside and out when the delivery it to me prior to the parts arriving to fixe the vehicle. They eventually cleaned when I brought it back. Still an issue with the front memory drivers seat. Waiting to hear from Ford Engineering but no word in over a week. Ask what the status was and did not get a reply. Pretty sad for the amount of money I paid.
10/31/2019
Jimmie B. VERIFIED CUSTOMER
Bob is an outstanding advisor. I have owned many cars and have always used the dealership for service. Bob is the best advisor I have ever dealt with. He is personable, friendly, and always provides complete details of work performed. I have used your dealership for service for six years and have used other advisors, but Bob is the best and I always ask for him to handle the service for my Explorer.